{"id":2671785,"url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-3","title":"Application Support Engineering Associate","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":83,"ghost_share":0.012,"stale_share":0.843,"repost_share":0.012,"time_to_fill_p50_days":36,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-16T01:37:49Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T17:17:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits \nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). \nThe Impact You will have in this role:\nThe Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.\nYour Primary Responsibilities:\nSupport and maintenance of Resiliency applications and services that support our continuous integration, continuous deployment/delivery capabilities, and automated provisioning on both AWS Cloud and On-Prem Platforms. \nAnalyze issues/failures in application and services and identify common themes, root cause and remediation actions that will strengthen the stability and reliability of the product. \nLead incident and problem management by collaborating with various teams to ensure customer issues are resolved timely and efficiently. \nDevelop and contribute to knowledge base, process, and procedure documentation. \nImplement proactive monitoring of tools, services, and infrastructure at all tiers to help reduce unplanned outage time. \nCollaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration, and continuous delivery/deployment (CI/CD) processes. \nWork with respective SMEs on maintaining health, monitoring, alerting, and reporting tools (Dynatrace, etc.) \nContribute to technical process improvements across a variety of fields such as training, agile, and modern development practices. \nLead by example through demonstration of high performance in the areas of customer service, collaboration, partnership, reliability, efficiency, and execution. \nStrong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and senior executives). \nProvide after business hours support and 24x7 on-call support on a rotational basis. \n**NOTE: The Primary Responsibilities of this role are not limited to the details above. **\nQualifications:\nBachelor's degree preferred or equivalent experience\nMinimum of 4 years of related experience\nTalents Needed for Success:\nExperience supporting and maintaining enterprise applications and services across cloud (AWS) and on-premises environments. \nStrong understanding of Continuous Integration and Continuous Deployment/Delivery (CI/CD) practices and automated provisioning technologies. \nProven ability to troubleshoot complex application and infrastructure issues, perform root cause analysis, and implement sustainable remediation solutions. \nExperience leading incidents, problems, and production support activities in a mission-critical environment. \nKnowledge of monitoring, observability, and alerting tools such as Dynatrace, Splunk, CloudWatch, AppDynamics, or similar platforms.\nFamiliarity with Agile methodologies, DevOps principles, and modern software development practices. \nStrong understanding of infrastructure, networking, operating systems, and cloud-based architecture. \nExperience collaborating with cross-functional teams, including software engineering, infrastructure, architecture, and business stakeholders. \nAbility to develop and maintain technical documentation, operational procedures, and knowledge base articles. \nExcellent analytical, problem-solving, and decision-making skills with a strong attention to detail. \nStrong customer focus with the ability to effectively communicate technical concepts to both technical and non-technical audiences.\nProven ability to work effectively in a fast-paced, high-availability environment while managing multiple priorities. \nStrong commitment to operational excellence, reliability, automation, and continuous improvement.\nThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":6234,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-16T04:17:51Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:5","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-3","json_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-3.json","meta":{"generated_at":"2026-10-17T23:05:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1342,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759477},"rest":"https://alion.io/mcp/rest/get_company?id=1759477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depository-trust-clearing-corporation-application-support-engineering-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-3"}]}