{"id":4050981,"url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-director-3","title":"Application Support Engineering Associate Director","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":85,"ghost_share":0,"stale_share":0.741,"repost_share":0.035,"time_to_fill_p50_days":36,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Fargate","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"FAISS","optional":false},{"name":"FastAPI","optional":false},{"name":"Function Calling","optional":false},{"name":"Git","optional":false},{"name":"Guardrails AI","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"Ollama","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-10T20:04:23Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T18:52:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits\nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).\nThe Impact you will have in this role:\nThe Associate Director, AI Enablement & Automation leads the use of AI and automation across client onboarding and provisioning for DTCC's Client Interfaces (CI) platform. The role sits in the CI End-to-End (E2E) Delivery Squad, the single front door for onboarding and changes across CDTS, MCD, MQ, Kafka, SFTP/Files, API, SWIFT and FIX.\nThe leader turns manual, team-by-team provisioning into a standardized, automation-ready process. They apply AI to the squad's own work: intake, planning, status reporting and knowledge sharing. They partner with capability and automation teams, who own building platform automation.\nYour Primary Responsibilities:\nManage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures\nManage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences\nEnsure reviews of runbooks with stakeholders are executed according to stated policy requirements\nCollaborate with Client Facing teams to provide answers to application issues\nValidate accuracy and timeliness of responses to requests for information\nCoordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented\nAssign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application\nSchedule and track all cert renewals/service account password changes\nParticipate and approve \"Permit to Operate\" of new products/applications\nServe as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management\nSupport an environment to ensure employees understand how their efforts contribute to overall business strategy\nManage the day-to-day activities of the team and specific deliverables, across multiple locations\nSupport the coaching, mentoring and development of team members\nMitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.\nQualifications:\nMinimum of 8 years of related experience\nBachelor's degree preferred or equivalent experience\nTalents Needed for Success:\nAI / GenAI: Python, LLMs, Agentic AI, LangChain, LangGraph, RAG, MCP, Prompt Engineering, Function Calling\nAgent Engineering: Multi-Agent Systems, Agent Orchestration, Stateful Workflows, Human-in-the-loop, AI Guardrails\nAI Evaluation & Quality: LLM-as-a-Judge, Agent Evaluation, AI Evaluation Frameworks, AI Reliability, Automated Testing, Static Code Analysis\nBackend & Integration: FastAPI, REST APIs, Microservices, API Integration, Distributed Systems\nCloud & DevOps: AWS, AWS Fargate, CI/CD, Git\nData & AI Tools: FAISS, Vector Databases, Ollama, GitHub Copilot\n AI Operations & Automation: AI Observability, Workflow Automation, Process Automation\nHighlights the expected benefits of new actions and strategies to help others overcome fears of change.\nFosters a culture where honesty and transparency are expected.\nProactively seeks feedback from others on his/her own performance.\nEnsures that regular feedback is given in a constructive and behaviorally oriented manner.\nSupports an environment where individuals are respected for their contributions.\nThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":5575,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-11T01:42:36Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:4","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-director-3","json_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-director-3.json","meta":{"generated_at":"2026-11-11T19:17:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37244,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759477},"rest":"https://alion.io/mcp/rest/get_company?id=1759477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depository-trust-clearing-corporation-application-support-engineering-associate-director-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4050981}},{"tool":"search_jobs","arguments":{"company":"dtcc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4050981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}