{"id":1480573,"url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-director","title":"Application Support Engineering Associate Director","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":86,"ghost_share":0.012,"stale_share":0.895,"repost_share":0.023,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Dynatrace","optional":true},{"name":"Grafana","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Platform Engineering","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-29T14:50:28Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-22T19:39:10Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits\nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).\nThe impact you will have in this role:\nThe Associate Director, EAS Observability Product & Delivery Lead drives business application adoption of DTCC's observability capabilities, enabling Site Reliability Engineers (SREs), Enterprise Application Support, and Client Operations, Application Development teams to deliver more reliable, resilient, and efficient business services.The successful candidate will work closely with business application teams and key engineering stakeholders to drive adoption of observability services, influence product direction through customer feedback, lead delivery execution through an agile squad, and scale observability capabilities that enhance service reliability, accelerate operational excellence, and support DTCC's evolution toward AI-enabled operations. Through this leadership opportunity, the candidate will play a critical role in shaping how developers, Site Reliability Engineers, Application Support Engineers, Client Operations teams, and technology leaders leverage observability to improve service reliability, accelerate problem resolution, and enhance the stability of DTCC's mission-critical financial services ecosystem.Your Responsibilities:\nCustomer Engagement, Adoption and Value RealizationOwn the customer relationship lifecycle from intake and discovery through delivery, adoption, and outcome review.\nGuide application teams to the appropriate service-catalog offerings and drive successful consumption of approved observability services.\nTranslate observability capabilities into measurable operational, reliability, productivity, and customer outcomes; track adoption, utilization, value, and onboarding friction.\nRepresent EAS Observability with business-unit and application stakeholders, ensuring engagements align with established observability priorities, standards, and strategic objectives.\nProduct Ownership and DeliveryTranslate customer needs and strategic priorities into product requirements, epics, features, user stories, acceptance criteria, and delivery plans.\nOwn and prioritize the squad backlog using business value, enterprise priorities, risk, dependencies, capacity, and technical input.\nLead Agile delivery activities with the Scrum Master and technical leads; coordinate cross-functional execution and actively manage risks, decisions, impediments, and dependencies.\nProvide concise, decision-oriented reporting on roadmap execution, adoption, delivery health, risks, and outcomes.\nService Catalog and Self-ServiceOperate and continuously improve the observability service catalog as the primary customer engagement and service-consumption mechanism.\nStandardize intake, onboarding, documentation, enablement, and support to move suitable services toward repeatable self-service consumption.\nConvert recurring needs and onboarding friction into backlog improvements, reusable patterns, automation, documentation, and enablement materials.\nLead organizational rollout and adoption of approved new services, products, and features.\nCapability Design and Governance AlignmentContribute customer, product, delivery, and adoption perspectives to service and feature design.\nTranslate business needs into product requirements, and work with the observability squad to introduce new capabilities, features, and service improvements that increase customer value and adoption.\nRemain informed of new products and features, assess customer and catalog impacts, and coordinate rollout after direction and design decisions are established.\nAlign delivery with approved observability standards, technology controls, operational-readiness expectations, and applicable risk, compliance, and audit requirements.\nPeople and Squad LeadershipLead, coach, and develop direct reports, including a Scrum Master and assigned developers.\nMature Scrum Master capability across facilitation, delivery discipline, transparency, impediment management, metrics, and continuous improvement.\nSet clear goals and accountability, provide feedback and development support, delegate effectively, and foster an inclusive, outcome-oriented engineering culture.\nQualifications10+ years of related experience in technology product ownership, product management, delivery, engineering, platform operations, business analysis, or a comparable field.\nProven ownership of technology products or services from stakeholder discovery and prioritization through delivery, adoption, and outcome measurement.\nStrong stakeholder engagement and influence skills in complex, cross-functional, and cross-regional organizations.\nSignificant delivery experience in financial services, fintech, capital markets, banking, or another highly regulated, mission-critical environment.\nExperience leading direct reports and cross-functional Agile teams, including coaching Scrum or delivery-management capability.\nAbility to translate technical platform capabilities into customer journeys, prioritized work, adoption plans, and measurable business outcomes.\nBachelor's degree preferred or equivalent professional experience.\nPreferred ExperienceObservability, monitoring, reliability engineering, SRE, platform engineering, production support, or operational resilience.\nMetrics, logs, traces, alerting, APM, synthetic monitoring, SLI/SLO practices, and operational dashboards; exposure to Grafana, Splunk, Dynatrace, Open Telemetry, or comparable technologies.\nTechnology service catalogs, standardized onboarding, automation, self-service, platform migration, cloud transformation, or modernization programs.\nCSPO, PSPO, or comparable products or Agile certification.\nTalents Needed for SuccessBusiness-value orientation and strong customer leadership.\nProduct judgment, execution discipline, and clear priority management.\nPeople leadership, coaching, delegation, and accountability.\nTechnical curiosity and effective partnership without displacing technical authority.\nEnterprise mindset, risk awareness, and concise executive communication.\nActual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":8013,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-29T20:51:33Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":22,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-director","json_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-associate-director.json","meta":{"generated_at":"2026-10-22T20:51:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759477},"rest":"https://alion.io/mcp/rest/get_company?id=1759477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depository-trust-clearing-corporation-application-support-engineering-associate-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-associate-director"}]}