{"id":3624216,"url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-sre","title":"Application Support Engineering - SRE","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":84,"ghost_share":0,"stale_share":0.845,"repost_share":0.036,"time_to_fill_p50_days":35,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-11-02T18:49:08Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T11:38:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits\nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).\nThe Impact You Will Have in This Role\nAs an Application Support Engineer (SRE), you will help ensure the availability, reliability, and performance of mission-critical applications supporting DTCC’s Common Data Transfer Services (CDTS) platform.\nThis role combines hands-on application production support with Site Reliability Engineering principles. You will troubleshoot complex production issues, strengthen monitoring and observability, automate recurring operational tasks, and support the modernization of applications across cloud and container platforms. Working closely with Application Development, Infrastructure, and global Operations teams, you will help reduce operational risk and deliver stable, resilient services.\nYour Primary Responsibilities:\nSupport mission-critical applications in production, ensuring availability, stability, performance, and operational readiness.\nMonitor application and platform health, analyze alerts, and proactively identify reliability risks.\nTroubleshoot production issues across Java applications, SQL databases, Linux/Unix environments, messaging platforms, and distributed systems.\nParticipate in incident response, root-cause analysis, and problem management, helping implement corrective actions that prevent recurrence.\nServe as a liaison among Application Development, Infrastructure, and Production Support teams to coordinate issue resolution and service improvements.\nSupport application releases, deployments, upgrades, change activities, and production validation.\nImprove monitoring, alerting, dashboards, and observability using tools such as Splunk, Grafana, or Datadog.\nAutomate recurring operational processes to reduce manual effort, improve recovery, and minimize operational toil.\nDevelop and maintain runbooks, support procedures, knowledge articles, and troubleshooting documentation.\nSupport disaster recovery exercises, resiliency testing, operational controls, and audit-readiness activities.\nSupport applications and services across AWS, OpenShift, and containerized environments.\nCollaborate with globally distributed teams and participate in a rotating shift and 24x7 support model.\nNote: The Primary Responsibilities of this role are not limited to the details above.\nQualifications\nBachelor's Degree or equivalent experience. \nMinimum 4+ years of experience in Application Support, Production Support, Site Reliability Engineering, DevOps, or related disciplines.\nTalent Needed for Success\nHands-on experience supporting enterprise applications in complex, business-critical production environments. \nStrong troubleshooting and log-analysis skills across Java applications, Linux/Unix operating systems, and distributed platforms. \nWorking knowledge of SQL for data analysis, production investigation, and issue resolution. \nExperience with monitoring and observability tools such as Splunk, Grafana, Datadog, or similar platforms. \nExperience supporting AWS-based applications and cloud services. \nFamiliarity with OpenShift, Kubernetes, Docker, or other container and orchestration technologies. \nExposure to messaging and event-streaming technologies such as Kafka. \nExperience using ServiceNow or similar IT service management tools for Incident, Problem, and Change Management. \nUnderstanding of SRE principles, including reliability, observability, automation, incident prevention, and continuous improvement. \nExposure to scripting or automation using Python, Shell, Bash, or a similar language. \nStrong analytical, communication, ownership, and problem-solving skills. \nAbility to collaborate effectively across Application Development, Infrastructure, Operations, and geographically distributed teams. \nAbility to work effectively in high-pressure production environments and manage multiple priorities.\nPreferred Qualifications\nExperience supporting high-volume transaction-processing applications or distributed systems. \nFamiliarity with AutoSys or other enterprise job-scheduling platforms. \nExposure to CI/CD pipelines, DevOps practices, and automated deployment processes. \nExperience supporting Kafka-based applications or event-driven architectures. \nExposure to mainframe environments or application-modernization initiatives. \nUnderstanding of security fundamentals, including certificates, credentials, access management, and operational controls. \nExperience within Financial Services, Capital Markets, FinTech, or another highly regulated industry.\nThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":6583,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-02T19:22:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-sre","json_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineering-sre.json","meta":{"generated_at":"2026-11-03T16:09:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759477},"rest":"https://alion.io/mcp/rest/get_company?id=1759477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depository-trust-clearing-corporation-application-support-engineering-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepository-trust-clearing-corporation-application-support-engineering-sre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3624216}},{"tool":"search_jobs","arguments":{"company":"dtcc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3624216},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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