{"id":1658886,"url":"https://alion.io/job/depository-trust-clearing-corporation-senior-application-support-engineer-sre-2","title":"Senior Application Support Engineer","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":92,"ghost_share":0.011,"stale_share":0.859,"repost_share":0.033,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States","Dallas, United States","Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ActiveMQ","optional":false},{"name":"Amazon Aurora","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Bash","optional":false},{"name":"CICS","optional":false},{"name":"COBOL","optional":false},{"name":"Db2","optional":false},{"name":"Dynatrace","optional":false},{"name":"File-AID","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"IBM MQ","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"JCL","optional":false},{"name":"Jira","optional":false},{"name":"OpenShift","optional":false},{"name":"Perl","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Ruby","optional":false},{"name":"Selenium","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:00:59Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T13:50:24Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":27},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits\nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).\nThe impact you will have in this role:\nAs a Senior Application Support Engineer, you will play a critical role in ensuring the stability, reliability, and performance of mission-critical applications at DTCC.\nThis role goes beyond traditional support-focusing on Site Reliability Engineering principles, proactive system improvement, and operational excellence. You will partner closely with development, infrastructure, and global operations teams to enhance system resilience, reduce operational toil, and drive continuous improvement across the platform.\nYour Primary Responsibilities:\nAct as a Lead Application Support Engineer with responsibilities, partnering with engineering and infrastructure teams to improve system reliability, resilience, and observability\nLead the resolution of critical production incidents, providing clear impact analysis, root cause identification, and preventive actions\nOwn and drive incident, problem, and major incident management, including post-incident reviews and continuous improvement\nProactively identify reliability risks and implement solutions to prevent recurrence and reduce operational toil\nDevelop, maintain, and enhance runbooks, knowledge articles, and operational documentation\nExecute and support release, change, and deployment activities, including production releases and vendor upgrades\nSupport and participate in Disaster Recovery (DR) testing, execution, and audit readiness\nDrive automation and alert optimization initiatives to improve efficiency and reduce noise\nEmbed risk, control, and reliability best practices into day-to-day operations\nCollaborate with global teams to ensure high availability and operational excellence across systems\n**NOTE: The Primary Responsibilities of this role are not limited to the details above. **\nQualifications:\n6-8+ years of experience in application support, or production engineering\nBachelor's degree preferred or equivalent experience\nRequired Skills\nTalent Needed for Success\nStrong hands-on experience in Application Production Support with SRE mindset focused on reliability, observability, production stability, resiliency, and incident prevention.\nExtensive experience supporting Linux and Windows environments, encompassing process inspection, log analysis, advanced troubleshooting, performance diagnostics, and system optimization.\nStrong scripting and automation expertise across Bash, Shell Scripting, Python, Ruby, Perl, and JavaScript.\nHands-on experience with enterprise monitoring, observability, and analytics platforms such as Dynatrace, Splunk, Grafana, and Selenium.\nDeep technical expertise in SQL databases such as Oracle, Snowflake, PostgreSQL, or similar technologies, with proven ability to perform data analysis, troubleshoot production issues, conduct root cause investigations, and optimize query performance.\nStrong experience with ITSM and operational management platforms such as ServiceNow and Jira, supporting Incident, Problem, Change, and Major Incident Management processes.\nHands-on experience supporting enterprise Messaging and Queueing Technologies such as IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, and Kafka.\nStrong experience working with enterprise job scheduling platforms, particularly Autosys.\nWorking knowledge of Cloud and Container Technologies such as OpenShift, AWS (EC2, S3, Lambda, SQS, IAM Roles), Amazon RDS Aurora, PostgreSQL, and cloud-native operational support practices.\nFamiliarity with Mainframe technologies and troubleshooting concepts across COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, and File-AID.\nStrong understanding of security, risk, and operational controls, including certificate management, password management, access controls, and security best practices.\nExposure to Capital Markets and Financial Services environments with experience supporting mission-critical, high-availability, and highly regulated systems.\nKnowledge of Artificial Intelligence concepts and their practical application within Production Support, Operational Engineering, and Service Reliability disciplines.\nDemonstrated ability to communicate effectively across all organizational levels with exceptional verbal, written, and stakeholder management skills.\nProven leadership qualities with a strong sense of ownership, accountability, urgency, and operational excellence in fast-paced production environments.\nAbility to collaborate effectively with global, geographically distributed teams, driving outcomes across technology, infrastructure, operations, and business functions.\nProactive and continuous improvement mindset with a passion for automation, innovation, operational efficiency, reliability engineering, and reducing operational toil through engineering-led solutions.\nStrong analytical, problem-solving, and critical-thinking capabilities with the ability to navigate complex technical challenges, drive root-cause resolution, and deliver sustainable long-term solutions.\nDemonstrated ability to thrive in high-pressure environments while maintaining focus, composure, and an unwavering commitment to service availability, customer experience, and operational resilience.\nThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":7280,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-02T02:52:02Z"},{"event":"close","at":"2026-10-07T00:51:28Z"},{"event":"reopen","at":"2026-10-09T17:00:14Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.75,"age_days":28,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/depository-trust-clearing-corporation-senior-application-support-engineer-sre-2","json_url":"https://alion.io/job/depository-trust-clearing-corporation-senior-application-support-engineer-sre-2.json","meta":{"generated_at":"2026-10-30T17:30:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759477},"rest":"https://alion.io/mcp/rest/get_company?id=1759477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepository-trust-clearing-corporation-senior-application-support-engineer-sre-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepository-trust-clearing-corporation-senior-application-support-engineer-sre-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepository-trust-clearing-corporation-senior-application-support-engineer-sre-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depository-trust-clearing-corporation-senior-application-support-engineer-sre-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepository-trust-clearing-corporation-senior-application-support-engineer-sre-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1658886}},{"tool":"search_jobs","arguments":{"company":"dtcc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1658886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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