{"id":1395386,"url":"https://alion.io/job/dept-account-manager-ftc","title":"Account Manager (FTC)","company":{"id":1704,"name":"Dept","domain":"deptagency.com","url":"https://alion.io/company/dept-agency","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":38,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":161000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-09-28T10:22:57Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-30T16:58:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This is a fixed-term contract initially until 31st December 2026, with the potential for extension.\nSydney hybrid\nDEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.\nJOB PURPOSE\nThis role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.\nAs an Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.\nYou will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.\nKEY RESPONSIBILITIES\nManage, draft and review client briefs\nEnsure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity\nLiaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations\nClearly and effectively distill and transfer client feedback to designers, copywriters\nPrioritising workloads for the team, and escalating when needed\nEnsure client requirements are met whilst protecting DEPT® brand values\nMaintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser\nBuild excellent working relationships with key clients - by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews\nEnsure high standards are maintained and add value wherever possible\nEnsure success criteria are met and projects are delivered to time and to budget\nMaintain a good knowledge of all DEPT® products and services and actively promote them to clients\nEscalate to senior management with internal and external issues and events that might impact accounts positively or negatively\nWork with the team to determine and test creatives across client owned channels\nWHAT WE ARE LOOKING FOR\nExperience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience\nExtremely organised, with the ability to manage multiple projects simultaneously\nYou are ambitious with the ability to think strategically, contribute something new to the agency\nAbility to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities\nHighly motivated to learn, grow and improve\nPersonable, approachable demeanor and motivating team player\nModerate understanding of production and interactive processes\nExcellent oral and written communication skills\nSuperb planning and organisation ability\nAbility to manage and develop client and supplier relationships\nBasic understanding of financials to effectively manage budgets\nWE OFFER\nA flexible hybrid working arrangement policy to enjoy the best of both worlds. \nEarly Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. \n20 days of paid holiday each year, plus relevant public holidays. \nDoona Day - 1 additional day off paid leave each year to enjoy some downtime. \nBirthday Leave, 1 day paid day off each year to be taken during your birthday week. \nAnnual Leave Purchase Scheme. \n12% Superannuation Contribution. \nAccess to dedicated mental health resources including sick & carer’s leave scheme, employee assistance programme and trained Mental Health First Aiders. \nDept Allowance, a dedicated company contribution towards professional development. \nLong Service Leave, provided in accordance with relevant state legislation. \nEnhanced Parental Leave. \nLearning and Development, continuous growth opportunities through internal training, and \"inspirational talks” guest speakers.\nBuddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.\nA Certified BCorp Agency and is multi-award winning “Agency of the Year”. \nAwesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!\nGlobalDEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.\nTalent Referral Scheme. \nWHY DEPT®?\nWe are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.\nWe are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.\nAt DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.\nAI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.\nDIVERSITY, EQUITY & INCLUSION \nAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.\nNot sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.\nWe also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.\nWant to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.","description_format":"text","description_chars":7017,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Growth opportunities","Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies","Custom Software Development","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-28T13:11:52Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":52,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dept-account-manager-ftc","json_url":"https://alion.io/job/dept-account-manager-ftc.json","meta":{"generated_at":"2026-10-01T02:40:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1993,"day_limit":5000,"remaining_today":3007,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}