{"id":3971423,"url":"https://alion.io/job/dept-associate-vp","title":"Associate VP","company":{"id":1704,"name":"Dept","domain":"deptagency.com","url":"https://alion.io/company/dept-agency","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":41,"ghost_share":0.024,"stale_share":0.707,"repost_share":0.049,"time_to_fill_p50_days":43,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:58:29Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:43:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Associate Vice President - Client Partner\nWHY DEPT®?\nWe are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.\nOur culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.\nWhat is DEPT® Studio?\nWe’re a specialist team at the intersection of cost, speed, and quality - leading our clients into a pioneering future. We’re an agile interconnected global team partnering with the most ambitious enterprise clients, solving their content delivery challenges through implementing complex processes powered by industry leading proprietary technology. \nClient Partners lead our largest client relationships on behalf of DEPT. They are responsible for curating talent, capability, and services that represent the best of our company. They serve as a client’s main access into solutions that will help elevate their brand and business in the face of ever evolving consumer, category, technology, and marketing dynamics. CPs drive organic growth through exceptional client experience, helping unlock value, and bringing future-forward expertise in a unique and differentiated way. They are experienced business leaders with a proven track record of delivering new and organic growth opportunities, overseeing client services and strategic operations, and demonstrating acumen operating in highly complex and multidisciplinary environments.\nThe Associate Vice President, Client Partner is responsible for helping to develop new opportunities in the North American market and delivering excellence across new contracts, as well as maintaining stability and strong partnerships with existing clients (ie. Opendoor, Walmart, OpenAI, etc.). Primary focus is on building client relationships and establishing new accounts; maintenance of existing accounts eventually delegated to team members. \nWHAT YOU’LL DO\nKey Responsibilities:\nBusiness Leader-External\nPartner and trusted advisor to senior clients. Client relies on the AVP, Client Partner to know all elements of their business, competition, and category to represent the client’s opinions and objectives within DEPT and to deliver innovative and creative solutions for the business. AVP, Client Partner builds and maintains strong relationships with C-suite executives from Top25 clients and beyond. \nSets a strategic vision for the business to deliver growth for Client and DEPT. Delivers an annual business plan for the account. Amplifies DEPT and DEPT Studios offerings to existing and new clients, positioning DEPT as a solution for their issues. \nConstantly learning and understanding changes happening in culture, in technology, in commerce, and in content and how those changes are impacting the client’s business. Applies that knowledge to drive innovation with teams and partners, bringing fresh thinking and new solutions to the client’s business. Consistently delivers value add and thought-leadership to the client in these areas.\nEngages a multi-disciplinary team across multiple solution areas to ensure work and processes are meeting/exceeding client expectations.\nUnderstands end-to-end customer journey and proactively optimises the marketing ecosystem. Includes areas like data, tech, media content, and operations.\nActs as an escalation point for client issues and a key point of contact to the people and resources of DEPT for client opportunities.\nHas strategic relationships at all levels within the client company. Is seen as a leader and trusted advisor, balancing company and client needs.\nCreates best-in-class on-boarding for both agency team and clients; establishes clear ways of working and governance models for the business; monitors, maintains and reports on client satisfaction through formal review process.\nShares POVs and thought leadership, sees what’s next for the business and brings that perspective and plan to clients (future business review)\nUnderstands key clients’ personal and career objectives and seeks out opportunities for elevating client within the industry and company. \n Business Leader-Internal\nInfluences the work internally and client perspective externally. Delivers creatively brilliant, innovative work that drives positive outcomes for the client’s business.\nKeeps DEPT’s executive stakeholders aware of activity on the account. Regularly shares updates and status with DEPT Studio VPs, CEOs, and key senior executives. Reports on and drives success for Top25 clients. \nDevelops and maintains C-suite level relationships internally; confidently presents strategic plans and multi-year forecasts to them regularly.\nIn-depth knowledge of DEPT, Tools, and Tech and how they can be used to facilitate client outcomes.\nKnows all scopes, commercial engagement models, and key players within DEPT and Client; fully understands DEPT Studios commercials and how individual clients fit within them. \nHas an OneDEPT view as well as. single location/team perspective. Brings the best DEPT solutions to solve business challenges. \nUpholds all global policies as they relate to the operations of the business; maintains the global brand, culture, and ethos\nCommunicates with DEPT Studio VPs, CEOs, and key senior executives on any escalation or financial issue; attends weekly finance and ops meeting with central Studios, Americas, or EMEA teams as necessary\nAttends industry events and helps establish credibility and expertise with clients, prospects, potential candidates, and other agencies.\n Revenue and Growth\nProtects and grows revenue. Works toward DEPT revenue goals, forecasting, and maintenance of organic growth pipeline for near- and long-term success. \nIncreases practice area penetration by introducing appropriate DEPT capabilities to solve client business challenges.\nLeads proposals for new solutions, bringing appropriate talent and resources together from across the company appropriate to solving a particular business problem or challenge. Acts in a leadership capacity within the team and plays a key role in closing incremental business. \nTeam Champion\nEstablishes and owns a clear system of governance and ways of working for client/DEPT\nKnows and supports clients’ DEI goals. Establishes DEI metrics for account and implements strategies to meet KPIs.\nFosters a respectful team environment; champions and supports team members in their personal and career growth ambitions.\nDemonstrates good judgement and emotional intelligence with their teams and encourages self-development by modeling the behaviour. \nWHAT YOU BRING\nExcellent interpersonal, written, and verbal communication skills. \nExtensive account management and client partnership experience in a digital design environment.\nExtensive experience managing large and complex projects and clients. \nExcellent problem solving, organization, time management, and risk management skills. \nExpert conflict resolution skills. \nEnterprise experience partnering with clients at Fortune 500 companies\nThe ability to be self-directed and work in an ambiguous and dynamic environment. \nWillingness to travel to client sites regularly\nExperience working within and selling the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work.\nExperience across strategic, omnichannel and production-based projects.\nExperience managing $10 - $15M+ Portfolio and/or driving clients to enterprise relationships at $10 - $15M+\nExperience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts.\nKnowledge of current issues, trends and tools within ecommerce and the consumer technology industry.\nWHAT DO WE OFFER?\nA flexible, hybrid/remote working policy\nAn excellent salary based on experience and equal pay policies\nMental health support, and company sick pay scheme.\n15 days paid holiday annually (plus Public Holidays).\nRefreshments are provided in the office all week\nEnhanced family friendly policies to support new parents.\nSocial and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.\nInspirational Talks, bringing the outside in with regular guest speakers and events.\nLearning and Development, supporting your growth with continuous opportunities to learn and advance.\nBuddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.\nA reputation for doing good. DEPT® has been a CertifiedB Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.\nAwesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!\nThe opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.\nGlobal annualDEPT® Cares Month in which employees come together and donate their skills to support local charities.\nThe anticipated annual salary range for this position is $160-170 CAD. Salary is based on relevant experience, expertise, and organizational impact.\nAI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.\nThis posting reflects an existing vacancy at DEPT®.\nWHY DEPT®?\nWe are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.\nWe are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.\nAt DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.\n DIVERSITY, EQUITY & INCLUSION \nAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.\nNot sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.\nWe also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.\nWant to know more about our dedication to diversity, equity, and inclusion? 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Docs: https://alion.io/developers"}}