{"id":2459250,"url":"https://alion.io/job/dept-client-partner-director","title":"Client Partner, Director","company":{"id":1704,"name":"Dept","domain":"deptagency.com","url":"https://alion.io/company/dept-agency","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":40,"ghost_share":0,"stale_share":0.825,"repost_share":0.025,"time_to_fill_p50_days":45,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:29:56Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T10:00:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Director, Client Partner\nToronto, hybrid\nWHY DEPT®?\nDEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.\nJOB PURPOSE\nThis role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.\nThe Client Partner is a senior account lead, any given business or group of businesses, leading, inspiring and creating paths for creative and business opportunities. They are responsible for the overall strategy, sales, relationship management, and delivery oversight activities related to their assigned accounts. This position reports directly to the AVP, Client Partner (eBay), partnering to develop and deliver the eBay arm of the DEPT® Studio growth strategy. \nTo achieve their goals, the Client Partner will manage global cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the experience design, branding and technical spaces, and capable of driving conversations towards different capabilities in DEPT® Studio’s Portfolio. They are instrumental in developing and directing the engagement strategy across clients and must successfully execute this strategy across their business portfolio, ensuring smooth overall account operations, profitability and growth. They will also understand the value proposition of all DEPT® services, and include DEPT® partners relevant to aligning client roadmaps to all facets of DEPT®’s portfolio. \nWHAT YOU’LL DO:\nDefine, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. \nUnderstand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.\nFoster collaboration among a cross-disciplinary team to deliver exceptional business results. \nActs as the primary trusted advisor to key client stakeholders. Focuses on deeply understanding the client's business, identifying new opportunities, and ensuring high-quality execution.\nProvide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team. \nLeads in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, and timelines. \nLead & Supports pitches, proposals, and contract negotiations for organic growth opportunities. \nCommunicate role expectations to team leads and direct reports, if applicable. \nFrequent client travel is encouraged and required\nWHAT YOU BRING:\nExcellent interpersonal, written, and verbal communication skills. \nExcellent problem solving, organization, time management, and risk management skills. \nExpert conflict resolution skills\nThe ability to be self-directed and work in an ambiguous and dynamic environment. \nWillingness to travel when requested\nAmbition to sell the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work.\nExperience across strategic, omnichannel and production-based projects.\nExperience managing $3 - $10M+ Portfolio and/or driving clients to enterprise relationships at $3 - $10M+\nLocal experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts.\nKnowledge of current issues, trends and tools within ecommerce and the consumer technology industry.\nExtensive and impressive account management and client partnership experience in a digital design environment.\nWE OFFER\nA flexible, hybrid working policy\nAn excellent salary based on experience and equal pay policies\nMental health support, and company sick pay scheme.\n15 days paid holiday annually (plus Public Holidays).\nRefreshments are provided in the office all week.\nEnhanced family friendly policies to support new parents.\nSocial and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.\nInspirational Talks, bringing the outside in with regular guest speakers and events.\nLearning and Development, supporting your growth with continuous opportunities to learn and advance.\nBuddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.\nA reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.\nAwesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!\nThe opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.\nGlobal annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.\nThe anticipated annual salary range for this position is $120,000 - $135,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.\nWHY DEPT®?\nWe are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.\nWe are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.\nAt DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.\nAI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.\nDIVERSITY, EQUITY & INCLUSION \nAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.\nNot sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.\nWe also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.\nWant to know more about our dedication to diversity, equity, and inclusion? 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