{"id":4300557,"url":"https://alion.io/job/depthfirst-it-support-specialist","title":"IT Support Specialist","company":{"id":42780,"name":"Depthfirst","domain":"depthfirst.com","url":"https://alion.io/company/depthfirst","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":66,"open_postings":21,"ghost_share":0.571,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Databricks","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"Okta","optional":true}],"status":"live","first_seen_at":"2026-11-13T23:06:40Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T02:59:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"IT Support Specialist\nLocation: San Francisco\nEmployment Type: Full time\nLocation Type: On-site\nAbout depthfirst\nWe believe that software is the foundation of modern civilization. Yet vulnerabilities threaten its integrity, security, and resilience. We are on a mission to secure the world's software.\ndepthfirst is building security AI agents to detect and remediate critical software vulnerabilities across large customer codebases and popular open source software.\nOur founding team brings deep expertise in data, infrastructure, security, and AI, with leaders from DeepMind, Databricks, Square, and Faire.\nAbout This Role\nWe're looking for an IT Support Specialist to improve the everyday technology experience at depthfirst. You'll help new hires get started, support the tools and devices employees rely on, and keep meetings and company events running smoothly.\nYou'll work closely with Security and People Operations to resolve issues, improve processes, and help our growing team stay productive.\nYou're excited about this role because you will...\nImprove onboarding by preparing laptops, accounts, and applications before day one and helping new employees get set up.\n\nSupport internal tools such as Slack, Zoom, Google Workspace, Claude, and Codex, helping employees with access, configuration, and effective use.\n\nBe the first point of contact for computer, software, sign-in, and connectivity issues, following requests through resolution and escalating when needed.\n\nKeep meeting rooms ready and provide AV setup, testing, and live support for all-hands and other company events.\n\nCoordinate hardware purchasing, inventory, repairs, replacements, and returns, keeping laptops and everyday accessories available.\n\nCreate clear documentation and improve recurring workflows, including onboarding, approved access requests, and offboarding, through better processes and lightweight automation.\n\nQualifications\n2-3 years of experience in IT support, help desk, desktop support, or a similar role.\n\nHands-on experience troubleshooting macOS, applications, peripherals, and basic network connectivity.\n\nExperience supporting workplace tools such as Google Workspace, Slack, and Zoom, with the ability to learn new applications quickly.\n\nFamiliarity with conference-room AV, including microphones, cameras, displays, and video conferencing.\n\nBasic understanding of account provisioning, single sign-on, multi-factor authentication, and device management.\n\nClear communication, a helpful and patient approach, and strong organization and follow-through.\n\nBonus Points For\nExperience supporting a high-growth startup.\n\nFamiliarity with Okta and device-management platforms such as Iru or 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