{"id":115166,"url":"https://alion.io/job/depthfirst-technical-account-manager","title":"Technical Account Manager","company":{"id":42780,"name":"Depthfirst","domain":"depthfirst.com","url":"https://alion.io/company/depthfirst","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":68,"open_postings":19,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":144000,"max_usd":282000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":914},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"LLM","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-10T16:06:05Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-16T10:47:01Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":66},"description":"About depthfirst\nWe believe that software is the foundation of modern civilization. Yet vulnerabilities threaten its integrity, security, and resilience. We are on a mission to secure the world's software.\ndepthfirst is building intelligence to detect and remediate critical software vulnerabilities. We are training and scaling security AI agents to discover zero-day vulnerabilities across large customer codebases and popular open source software.\nOur founding team brings deep expertise in data, infrastructure, security and AI, with leaders from DeepMind, Databricks, Square, and Faire. We're looking for thoughtful, driven people excited to work at the intersection of AI, Security, and Infrastructure.\nAbout the Role\nWe're looking for our first Technical Account Manager to build and scale the customer experience at depthfirst.\nAs a Technical Account Manager, you'll own the technical customer relationship throughout the post-sales journey, serving as a trusted advisor from onboarding and implementation through adoption and expansion. You'll partner closely with customer security, engineering, and platform teams to drive successful deployments, accelerate time to value, increase product adoption, resolve complex technical challenges, and ensure customers achieve measurable security outcomes.\nThis is a highly cross-functional role sitting at the intersection of customer success, solutions engineering, product, and engineering. You'll influence product direction through customer feedback while helping some of the world's most sophisticated engineering organizations integrate AI into their security workflows.\nIf you enjoy solving complex technical problems, building trusted customer relationships, and working at the cutting edge of AI infrastructure and cybersecurity, we'd love to meet you.\nWhat You'll Do\nOwn the technical success of a portfolio of strategic enterprise customers.\n\nGuide customers through onboarding, implementation, integrations, and production deployments.\n\nBecome a trusted advisor to engineering leaders, security teams, and platform organizations.\n\nTroubleshoot complex technical issues across cloud infrastructure, APIs, CI/CD pipelines, source control systems, and application security tooling.\n\nPartner with Solutions Engineering on customer handoffs and expansion opportunities.\n\nCollaborate with Product and Engineering to prioritize customer feedback, influence roadmap decisions, and advocate for customer needs.\n\nDevelop best practices, technical documentation, deployment guides, and enablement resources.\n\nMonitor customer health and proactively identify opportunities to increase adoption and value.\n\nLead technical reviews, architecture discussions, and executive business reviews with customers.\n\nHelp build the systems, playbooks, and processes that will scale the Technical Account Management function.\n\nWhat We're Looking For\n5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, Sales Engineering, or a similar customer-facing technical role.\n\nStrong technical background with experience supporting enterprise software or developer infrastructure products.\n\nExperience working with APIs, cloud platforms (AWS, GCP, or Azure), Git, CI/CD pipelines, and modern software development workflows.\n\nAbility to troubleshoot technical issues and communicate effectively with both engineers and executive stakeholders.\n\nExcellent project management and organizational skills with the ability to manage multiple customer engagements simultaneously.\n\nComfortable working in ambiguity and building processes from the ground up.\n\nPassion for delivering exceptional customer experiences.\n\nNice to Have\nExperience with application security, DevSecOps, vulnerability management, or cloud security.\n\nFamiliarity with AI/LLM products or developer tooling.\n\nExperience supporting highly technical enterprise customers.\n\nPrevious experience at a high-growth startup.\n\nBasic scripting experience (Python, Bash, or similar).\n\nWhat Makes Someone Successful\nCustomers trust you as a technical partner rather than just a vendor.\n\nYou proactively identify risks before they become problems.\n\nYou translate complex technical concepts into clear, actionable guidance.\n\nYou thrive in fast-moving environments where ownership is expected.\n\nYou're energized by helping customers adopt transformative technology.\n\nWhat We Offer\nCompetitive salary with meaningful equity\n\nHealth, vision, and dental insurance\n\nOffice lunch and dinner (SF office)\n\nOwnership and significant room to grow as the company scales\n\n--\ndepthfirst is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.\nTo all recruitment agencies: depthfirst does not accept agency resumes. Please do not forward resumes to depthfirst employees. depthfirst is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.","description_format":"text","description_chars":5201,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Application Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-08-10T16:06:05Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.36,"age_days":66,"expected_fill_days":37,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/depthfirst-technical-account-manager","json_url":"https://alion.io/job/depthfirst-technical-account-manager.json","meta":{"generated_at":"2026-10-16T14:51:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42780},"rest":"https://alion.io/mcp/rest/get_company?id=42780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepthfirst-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepthfirst-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepthfirst-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depthfirst-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepthfirst-technical-account-manager"}]}