{"id":1697131,"url":"https://alion.io/job/design-resources-ai-operations-lead","title":"AI Operations Lead","company":{"id":2149745,"name":"Design Resources","domain":"designresourc.es","url":"https://alion.io/company/designresourc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":null,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":79300},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Embeddings","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Incident Management","optional":false},{"name":"Least Privilege","optional":false},{"name":"LiteLLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"n8n","optional":false},{"name":"Power Automate","optional":false},{"name":"Rest API","optional":false},{"name":"AWS","optional":true},{"name":"Datadog","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Langfuse","optional":true},{"name":"LLM","optional":true},{"name":"NIST AI RMF","optional":true},{"name":"Python","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-14T16:03:48Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Remote, UK\nSalary: up to £60,000 per year\nAre you looking for an AI Operations Lead role in a fast-growing business where people are at the heart of everything we do?\nWould you like to work within a socially conscious organisation that is making a real impact in the education sector?\nThe Company\nThe Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership.\nWe work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country.\nWe recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change.\nThat's why we're here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award-winning services and serve 19,000 schools.\nThe role\nAt The Key Group, we are accelerating our digital transformation by embedding enterprise AI into the heart of our operations. We are seeking an AI Operations Lead to act as the central operational hub for our enterprise AI platforms, gateway administration, workflow automation and Model Context Protocol (MCP) integrations.\nRather than a pure software development role, this position balances operational agility with strict governance. You will bridge technical engineering, risk functions, and end-users-ensuring our AI technologies deliver safe, cost-effective and measurable value across the enterprise.\nKey Responsibilities\nAI Gateway & Platform Administration: Oversee the daily operations of our AI gateway (e.g., LiteLLM), managing model routing, rate limits, cataloguing, fallback pathways and access permissions across third-party models like Anthropic and Amazon Bedrock.\nWorkflow Automation & Optimisation: Build and maintain low-code automations (e.g. n8n) integrating enterprise applications with approved AI services, converting manual processes into secure, auditable, human-in-the-loop workflows.\nAI Agent & MCP Integration: Configure, test and deploy AI agents and MCP connections. Enforce least-privilege access across agent knowledge bases while monitoring production behaviour to ensure security and prevent hallucinations.\nGovernance, Risk & Compliance: Enforce AI governance policies across all models, agents and workflows. Maintain full audit trails and support legal, risk and privacy teams with AI impact assessments and data residency checks.\nMonitoring, Reporting & Cost Control: Track token consumption, API spend and usage budgets across external providers. Implement quotas and alert thresholds to ensure usage remains optimized and within budget.\nService Operations & Support: Serve as the primary point of contact for access requests, incidents and operational changes. Maintain runbooks, manage vendor SLAs and resolve platform issues swiftly.\nEnablement & Community: Onboard and upskill internal teams on prompt structure and responsible AI tools, fostering a company-wide Community of Practice.\nRequirements\nThe ideal person\nProven track record in technology operations, platform administration, application support or service management.\nHands-on experience administering AI platforms/gateways (e.g. LiteLLM) or SaaS automation tools (e.g. n8n, Make, Power Automate).\nSolid understanding of REST APIs, webhooks, JSON structures, RBAC and secret management.\nFamiliarity with cloud AI providers (Amazon Bedrock, Anthropic) and core GenAI concepts (tokens, context windows, embeddings).\nStrong incident management, system documentation and operational control experience.\nExcellent communication skills with the ability to bridge technical concepts and business needs.\nNice to have\nExperience in ITIL-aligned or highly regulated, security-sensitive environments.\nExposure to Model Context Protocol (MCP), LLM observability tools (e.g. Langfuse, Datadog) or AWS infrastructure.\nBasic Python or JavaScript scripting capabilities for troubleshooting and data mapping.\nAwareness of AI governance frameworks (e.g., ISO/IEC 42001, NIST AI RMF) or info-sec standards (ISO 27001, SOC 2).\nRelevant AWS Cloud or AI Governance certifications.\nIf you don’t meet all of the above but have a genuine interest in joining our team please get in touch - we’d be very happy to chat.\nBenefits\nWhy work for us\nYou will play a pivotal role in shaping how AI is safely and effectively operated across our organisation. This individual contributor role offers broad organisational reach, allowing you to drive key process automation projects, manage vendor relationships and lead an internal culture of AI adoption.\nWe place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["UI/UX Design","Design & Prototyping Tools"],"lifecycle":[{"event":"open","at":"2026-10-02T12:25:19Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":20,"expected_fill_days":39,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":79300,"is_top_pay":false},"html_url":"https://alion.io/job/design-resources-ai-operations-lead","json_url":"https://alion.io/job/design-resources-ai-operations-lead.json","meta":{"generated_at":"2026-10-14T17:03:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2149745},"rest":"https://alion.io/mcp/rest/get_company?id=2149745"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdesign-resources-ai-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdesign-resources-ai-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdesign-resources-ai-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/design-resources-ai-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdesign-resources-ai-operations-lead"}]}