{"id":3565209,"url":"https://alion.io/job/design-union-call-centre-agent","title":"Call Centre Agent","company":{"id":4429382,"name":"Design Union","domain":"designunion.com","url":"https://alion.io/company/design-union","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T08:49:45Z","employer_posted_date":null,"last_verified_at":"2026-09-21T08:49:45Z","board_verified":false,"closed_at":null,"days_open":43,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":43},"description":"## Title: Call Centre Agent\n\nAbout the Company\nDesign Union is a real estate development group with operations spanning building design, construction, property development, and hospitality.\n\nThe organisation is currently looking to hire a Call Centre Agent to join its team.\n\nPosition Details\n\n Job Title: Call Centre Agent\n\n Location: Lekki, Ikate, Lagos, Nigeria\n\n Employment Type: Full-time\n\nJob Purpose\nThe successful candidate will handle customer calls and enquiries in a professional manner, provide correct and timely information, resolve concerns, and ensure a consistently excellent customer experience.\n\nKey Responsibilities\n\n Receive incoming calls from customers and place outbound calls as required.\n\n Answer questions relating to the company's services, reservations, events, membership plans, and other offerings.\n\n Address customer complaints and refer unresolved matters to the appropriate level.\n\n Follow up on customer enquiries, sales leads, reservations, and specific requests.\n\n Keep accurate records of customer conversations and feedback.\n\n Spot potential sales opportunities and convert them into business.\n\n Collaborate with other departments to settle customer requests.\n\n Maintain a polite and professional telephone manner at all times.\n\nRequirements\n\n A bachelor's degree or its equivalent.\n\n At least three years of experience in customer service, a call centre, hospitality, or a comparable role.\n\n Strong communication and interpersonal abilities.\n\n Solid listening, problem-solving, and follow-up capabilities.\n\n A confident, professional, and customer-oriented disposition.\n\n Capable of working under pressure and managing difficult customers in a professional manner.\n\nApplication Closing Date\n30th September, 2026.\n\nHow to Apply\nInterested and qualified candidates should submit their CV, using \"Call Centre Agent\" as the subject line of the application.","description_format":"text","description_chars":1892,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-31T09:28:00Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long 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