{"id":3316006,"url":"https://alion.io/job/designboxed-quality-auditor-team-lead","title":"Quality Auditor Team Lead","company":{"id":4442863,"name":"DesignBoxed","domain":"designboxed.com","url":"https://alion.io/company/designboxed","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mohali, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:47:27Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:47:27Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Description: Quality Auditor – Team Lead\n\nExperience: Minimum 3–4 years\n\nLanguages: Hindi and English required; Punjabi preferred\n\nJoining: Immediate joiners preferred\n\nJob Summary\n\nWe are seeking an experienced Quality Auditor – Team Lead to monitor call quality across call centre and Quality Assurance (QA) teams. The candidate will be responsible for evaluating calls, identifying performance gaps, preparing improvement briefs, and maintaining accurate audit records. Experience with politically oriented campaigns will be an advantage.\n\nKey Responsibilities\n\nAudit a minimum of 30 call center agent calls and 10 QA agent calls per day.\nEvaluate calls for communication quality, script adherence, accuracy, professionalism, and compliance with campaign guidelines.\nPrepare detailed feedback briefs for the following day, highlighting errors, improvement areas, and corrective actions.\nMonitor QA agents evaluations to ensure accuracy and consistency in quality standards.\nMaintain audit trackers, agent scorecards, and quality reports independently.\nPrepare daily, weekly, and monthly reports to identify performance trends and recurring issues.\nCoordinate with team leaders and management to implement quality improvements.\n\nRequired Qualifications & Skills\n\nMinimum 3–4 years of experience in quality auditing, call monitoring, QA, or call center operations.\nProficiency in MS Excel, including formulas, filters, pivot tables, and reporting.\nStrong analytical, listening, documentation, and communication skills.\nAbility to manage audit targets, maintain accurate records, and meet deadlines independently.\nGood organizational and team coordination skills.\nFamiliarity with political campaigns or political communication is preferred.\n\nHow To Apply\n\nInterested candidates are requested to share their updated CV at [HIDDEN TEXT].","description_format":"text","description_chars":1840,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-27T05:09:15Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["seen:4","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/designboxed-quality-auditor-team-lead","json_url":"https://alion.io/job/designboxed-quality-auditor-team-lead.json","meta":{"generated_at":"2026-10-31T23:33:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442863},"rest":"https://alion.io/mcp/rest/get_company?id=4442863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdesignboxed-quality-auditor-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdesignboxed-quality-auditor-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdesignboxed-quality-auditor-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/designboxed-quality-auditor-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdesignboxed-quality-auditor-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3316006}},{"tool":"search_jobs","arguments":{"company":"designboxed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3316006},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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