{"id":3403196,"url":"https://alion.io/job/designedconveyor-software-support-engineer","title":"Software Support Engineer","company":{"id":719987,"name":"Designedconveyor","domain":"designedconveyor.com","url":"https://alion.io/company/designedconveyor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.278,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":94},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"closed","first_seen_at":"2026-10-28T15:06:52Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T16:42:28Z","board_verified":false,"closed_at":"2026-11-03T16:42:28Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Software Support Engineer\nAbout the Role:\nAs a Software Support Engineer, you'll provide software support for customers with complex conveyor and robotics systems driven by our in-house and third-party software providers. As a member of our Customer Service team, you'll use your WMS/WES/WCS troubleshooting skills to answer support calls, identify software and network issues, perform root cause analysis, and develop resolution plans while building lasting customer relationships.\nIn This Role, You Will:\nServe as the SME on WMS/WES/WCS.\nRemote into customers' business-critical automation systems as part of a Service Desk team.\nEvaluate downtime and degraded systems by reviewing Windows server status, Windows and third-party services, trace files, event logs, and discussing symptoms with users.\nTroubleshoot within Linux environments, including command-line proficiency, reviewing or modifying system configuration files, and parsing logs to identify critical data.\nApply knowledge of modern software architecture, applications, databases, and cloud services.\nWork closely with our internal Software QA and Implementation teams to develop SME-level knowledge.\nTroubleshoot computer networks (TCP/IP) in the context of application issues.\nProvide clarity to customers as issues arise and document troubleshooting for failure mode analysis.\nServe as a primary contact for select customer sites after implementation, including site visits to build and maintain relationships.\nCommunicate effectively with customers regarding products, services, and issue resolution.\nMaintain accurate records of customer interactions, feedback, project warranties, support contacts, and service discontinuance orders.\nKeep system information current, including relevant software and equipment updates.\nFollow up on unresolved customer issues, coordinate with appropriate departments, and ensure resolution.\nWe're Excited About You Because:\nYou may have a Bachelor's Degree in Computer Science or relevant experience.\nYou have 2+ years of related experience, preferably with warehouse management (WMS), warehouse control (WCS), and warehouse execution (WES) systems.\nYou are familiar with warehouse distribution and fulfillment centers.\nYou are patient and have strong troubleshooting abilities.\nYou communicate clearly, both verbally and in writing, to effectively troubleshoot issues.\nYou can participate in a rotational 24/7 on-call team, meeting a 15-minute response time while on call.\nYou possess excellent customer service skills and collaborate effectively with cross-functional teams.\nYou manage competing priorities to ensure customer and project needs are met in a timely manner.\nThis job description is not exhaustive. Other duties may be assigned as needed, and responsibilities may evolve to support the business and employee experience.\nAbout Us:\nConveyor may be in our name, but it's only part of what we do. Founded in 1982, DCS provides customized material handling, warehouse operations, and conveyor design solutions for major clients across multiple industries. We don't sell ready-made systems. We build relationships that allow us to create custom solutions together through teamwork, collaboration, and shared ideas.\nDCS is committed to creating an extraordinary employee experience. We work hard to hire and develop great people, build relationships, and offer programs and benefits that support our team, from flexible PTO and community outreach to a casual, collaborative work environment.\nMore Reasons to Join Our Team:\nFamily-like culture and casual, focused work environment\nCompetitive salaries and health benefits\n401(k) with a 100% match up to 5%\nDiscretionary Profit-Sharing Program\nEmployee flexibility and autonomy\nCommunity outreach opportunities\nCompany events and team activities\nA team that works hard and knows how to have fun!\nIndividuals seeking employment at Designed Conveyor Systems are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition when applying, testing, or interviewing for a position. 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