{"id":1272471,"url":"https://alion.io/job/desk-nine-application-support-engineer","title":"Application Support Engineer","company":{"id":3808919,"name":"Desk Nine","domain":"melento.ai","url":"https://alion.io/company/desk-nine","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-02T06:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-02T06:22:53Z","board_verified":false,"closed_at":null,"days_open":63,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":63},"description":"About the Role :\n\nWe are seeking a highly skilled Technical Support Specialist to join our team and provide exceptional technical support to our customers. As a Technical Support Specialist, you will be responsible for responding to customer inquiries and troubleshooting technical issues related to software. You will play a vital role in ensuring customer satisfaction by delivering timely and efficient solutions.\n\nRoles & Responsibilities :\n\n- Respond to customer inquiries and provide technical support via various communication channels, such as phone, email, and chat.\n\n- Identify and troubleshoot technical issues related to software.\n\n- Diagnose and resolve customer problems in a timely and efficient manner, ensuring high levels of customer satisfaction.\n\n- Escalate complex technical issues to the appropriate team or department for further investigation and resolution.\n\n- Maintain accurate records of customer interactions, details of inquiries, comments, and actions taken.\n\n- Collaborate with cross-functional teams to ensure effective problem resolution and customer support.\n\n- Stay updated with the latest product knowledge and industry trends to provide accurate information and solutions to customers.\n\n- Assist in creating and updating technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.\n\n- Proactively identify opportunities for process improvements and suggest innovative solutions.\n\nSkills & Requirements:\n\n- Bachelor's degree in Computer Science, Information Technology, or a related field.\n\n- Proven work experience in a technical support or customer service role.\n\n- Proficiency in troubleshooting and resolving technical issues.\n\n- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.\n\n- The customer-centric mindset with a strong focus on providing exceptional customer service.\n\n- Ability to work independently and as part of a team, effectively managing priorities and meeting deadlines.\n\n- Detail-oriented with excellent problem-solving and analytical skills.\n\n- Familiarity with ticketing systems and remote support tools.\nSkills\nTroubleshooting, Production Support, Incident Management, SQL, 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