{"id":2189033,"url":"https://alion.io/job/despegar-partner-operations-lead","title":"Partner Operations Lead","company":{"id":3810,"name":"Despegar","domain":"despegar.com","url":"https://alion.io/company/despegar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cancún, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":134000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1373},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:48:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T07:54:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Buscamos una persona con experiencia en liderazgo operativo, capacidad analítica y fuerte orientación a resolución. Liderarás al equipo de Partner Operations Analysts y participarás directamente en los casos de mayor complejidad o impacto.\nTu responsabilidad es garantizar que cada demanda tenga diagnóstico, prioridad, responsable, comunicación y seguimiento hasta su solución, manteniendo altos estándares de calidad y experiencia para el partner.\n¿Cómo generas impacto?\nLiderazgo y desarrollo. Definir objetivos, acompañar performance y conducir feedback, coaching, entrenamiento y planes de desarrollo.\nOperación hands-on. Resolver y destrabar casos complejos o críticos, apoyando al equipo en picos de volumen.\nPriorización de demanda. Organizar la fila considerando impacto en venta, urgencia, SLA, capacidad y criticidad del partner.\nGestión de escalaciones. Asegurar diagnósticos sólidos y articular dependencias hasta la resolución.\nCalidad de configuración. Revisar altas, tarifas, disponibilidad, promociones, políticas y contenido para asegurar correcta ejecución.\nPerformance operacional. Monitorear tiempos de atención/resolución, backlog, reaperturas, calidad y satisfacción del partner.\nComunicación sensible. Intervenir directamente en casos de alto impacto con partners y stakeholders internos.\nMejora y automatización. Reducir causas recurrentes, retrabajo y contactos evitables mediante procesos, guías y autoservicio.\nLo que te diferencia:\nExperiencia sólida en Customer Operations, Customer Success, soporte B2B u operaciones de partners.\nExperiencia liderando equipos y desarrollando personas.\nTrack record resolviendo problemas operativos/técnicos complejos y escalaciones.\nCapacidad para equilibrar velocidad, calidad, capacidad del equipo y experiencia del partner.\nManejo de CRM, ticketing y métricas operativas.\nComunicación clara, empatía y firmeza bajo presión.\nConocimiento de hotelería y distribución online es altamente deseable.","description_format":"text","description_chars":1962,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-09T17:12:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/despegar-partner-operations-lead","json_url":"https://alion.io/job/despegar-partner-operations-lead.json","meta":{"generated_at":"2026-10-12T14:30:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3810},"rest":"https://alion.io/mcp/rest/get_company?id=3810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdespegar-partner-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdespegar-partner-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdespegar-partner-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/despegar-partner-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdespegar-partner-operations-lead"}]}