{"id":3364923,"url":"https://alion.io/job/destination-knot-hotel-customer-support-coordinator-remote-2","title":"Hotel Customer Support Coordinator | Remote","company":{"id":672840,"name":"Destination Knot","domain":"destinationknot.co","url":"https://alion.io/company/destinationknot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T20:54:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T00:34:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Overview\nWe are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements.\nThis role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.\nKey Responsibilities\nAssist clients with hotel and resort research based on their preferences, dates, and budget\nReview available accommodations, property features, and reservation options\nSupport clients with hotel booking and confirmation details\nCommunicate important reservation information and updates clearly\nAssist with questions, modifications, and other reservation-related needs\nResearch property locations, amenities, room options, and available services\nMaintain accurate client preferences and reservation records\nProvide timely follow-up throughout the planning and booking process\nUtilize online booking platforms and approved industry resources\nFollow established procedures for reservations and client documentation\nDeliver professional and courteous customer support\nQualifications\nStrong customer service and interpersonal skills\nClear written and verbal communication\nExcellent attention to detail and organization\nAbility to research and compare information online\nComfortable learning new reservation platforms and systems\nAbility to manage multiple requests and follow through independently\nPrevious experience in customer service, hospitality, reservations, or related fields is helpful but not required\nMust be 18 years of age or older\nReliable computer and internet access","description_format":"text","description_chars":1930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-27T22:39:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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