{"id":1191159,"url":"https://alion.io/job/destination-knot-remote-reservations-guest-support-specialist-2","title":"Remote | Reservations & Guest Support Specialist","company":{"id":672840,"name":"Destination Knot","domain":"destinationknot.co","url":"https://alion.io/company/destinationknot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T14:13:49Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-27T22:39:05Z","board_verified":false,"closed_at":"2026-10-27T22:39:05Z","days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Reservations & Guest Support Specialist - Remote\nLocation: Remote (United States)\nAbout Us:\nWe are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.\nPosition Overview:\nThe Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.\nThis position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.\nKey Responsibilities:\nAssist with reservation requests, confirmations, and scheduling updates\nRespond to guest inquiries via email, phone, and messaging platforms\nMaintain accurate records, calendars, and service documentation\nMonitor timelines to ensure changes and confirmations are processed correctly\nProvide general guest support to ensure a smooth and positive experience\nFollow established workflows and quality standards\nCollaborate with internal team members to support daily operations\nQualifications & Skills:\nStrong customer service and communication skills\nHigh attention to detail and organization\nAbility to manage multiple tasks in a remote work environment\nBasic computer proficiency and ability to learn new systems\nProfessional, reliable, and responsive\nPrevious experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.\nWork Environment & Schedule:\nFully remote position\nFlexible scheduling may be available\nTraining and ongoing guidance provided\nWhy Work With Destination Knot:\nRemote work flexibility\nStructured and supportive work environment\nClear expectations and established processes\nOpportunity to build coordination and guest support skills\nHow to Apply:\nQualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.","description_format":"text","description_chars":2220,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-09-24T16:50:21Z"},{"event":"close","at":"2026-10-13T20:37:47Z"},{"event":"reopen","at":"2026-10-14T00:15:29Z"},{"event":"close","at":"2026-10-27T22:39:05Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/destination-knot-remote-reservations-guest-support-specialist-2","json_url":"https://alion.io/job/destination-knot-remote-reservations-guest-support-specialist-2.json","meta":{"generated_at":"2026-11-03T15:11:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672840},"rest":"https://alion.io/mcp/rest/get_company?id=672840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdestination-knot-remote-reservations-guest-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdestination-knot-remote-reservations-guest-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdestination-knot-remote-reservations-guest-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/destination-knot-remote-reservations-guest-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdestination-knot-remote-reservations-guest-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1191159}},{"tool":"search_jobs","arguments":{"company":"destinationknot.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1191159},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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