{"id":3364941,"url":"https://alion.io/job/destination-knot-remote-travel-customer-support-3","title":"Remote | Travel Customer Support","company":{"id":672840,"name":"Destination Knot","domain":"destinationknot.co","url":"https://alion.io/company/destinationknot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T19:39:52Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T14:47:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nDestination Knot is a growing travel agency dedicated to helping clients design stress-free and memorable travel experiences. We provide our team with training, resources, and ongoing support to thrive in the travel industry.\nRole Overview\nWe are hiring enthusiastic individuals in the UK to provide remote customer support for our clients. As a Travel Customer Support Representative, you will answer inquiries, assist with bookings, and ensure clients have a smooth planning experience.\nKey Responsibilities\nRespond to client questions via email, phone, and online platforms.\nSupport travel bookings for holidays, flights, resorts, and cruises.\nProvide friendly, professional service throughout the client journey.\nResearch and present travel options tailored to client preferences.\nMaintain client records accurately and securely.\nQualifications\nExcellent communication and interpersonal skills.\nPrior experience in customer service or travel is helpful but not required.\nStrong organizational and time-management abilities.\nComfortable working independently in a remote setting.\nMust be 18+ with internet access and a computer.\nWhat We Offer\nRemote, flexible schedule\nTraining and continuous development\nPerformance-based incentives and recognition\nReward programs for outstanding contributions\nAccess to travel perks and discounts\nAdvancement and leadership opportunities\nSupportive team culture","description_format":"text","description_chars":1409,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-27T22:39:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":33,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/destination-knot-remote-travel-customer-support-3","json_url":"https://alion.io/job/destination-knot-remote-travel-customer-support-3.json","meta":{"generated_at":"2026-11-05T18:55:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25189,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672840},"rest":"https://alion.io/mcp/rest/get_company?id=672840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdestination-knot-remote-travel-customer-support-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdestination-knot-remote-travel-customer-support-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdestination-knot-remote-travel-customer-support-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/destination-knot-remote-travel-customer-support-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdestination-knot-remote-travel-customer-support-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3364941}},{"tool":"search_jobs","arguments":{"company":"destinationknot.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3364941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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