{"id":1924015,"url":"https://alion.io/job/destination-knot-travel-customer-support-representative","title":"Travel Customer Support Representative","company":{"id":672840,"name":"Destination Knot","domain":"destinationknot.co","url":"https://alion.io/company/destinationknot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":40000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T18:42:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-24T03:25:46Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Us:\nWe are a reputable travel company dedicated to providing exceptional cruise experiences for clients. As a Remote Travel Customer Support Representative, you'll be responsible for helping clients select and book cruises based on their preferences, ensuring a smooth and seamless process from start to finish. This role offers flexibility with the opportunity to work from home.\nResponsibilities:\nPlan and book clients' cruises, including accommodations, excursions, and transportation.\nProvide clients with detailed information on cruise options, itineraries, and onboard amenities.\nCoordinate bookings and payment processing, ensuring all details are accurate and timely.\nAddress customer inquiries, offer recommendations, and resolve any issues that may arise during the booking process.\nMaintain strong relationships with cruise lines, suppliers, and clients to ensure continued satisfaction.\nRequirements:\nStrong passion for travel and cruising.\nExcellent communication and organizational skills.\nAbility to work independently and efficiently manage time.\nBasic computer skills required, with proficiency in using booking software and email.\nA customer-focused approach with the ability to manage client needs effectively.\nNo prior experience required; however, experience in customer service or the travel industry is a plus.\nBenefits:\nFlexible work schedule - the ability to work remotely.\nTravel perks and discounts to experience the destinations you promote.\nCompetitive compensation based on bookings made.\nOpportunities for professional growth within a supportive team environment.\nWork alongside an award-winning team dedicated to delivering top-tier customer service.","description_format":"text","description_chars":1688,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-05T19:08:18Z"},{"event":"close","at":"2026-10-13T20:37:47Z"},{"event":"reopen","at":"2026-10-14T00:15:29Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.806,"p_room":0.75,"age_days":18,"expected_fill_days":25,"reasons":["conf:2","win:late","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/destination-knot-travel-customer-support-representative","json_url":"https://alion.io/job/destination-knot-travel-customer-support-representative.json","meta":{"generated_at":"2026-10-24T06:46:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672840},"rest":"https://alion.io/mcp/rest/get_company?id=672840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdestination-knot-travel-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdestination-knot-travel-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdestination-knot-travel-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/destination-knot-travel-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdestination-knot-travel-customer-support-representative"}]}