{"id":3033616,"url":"https://alion.io/job/destination-pet-customer-service-representative-2","title":"Customer Service Representative-2","company":{"id":6943,"name":"Destination Pet","domain":"destinationpet.com","url":"https://alion.io/company/destinationpet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":23,"ghost_share":0,"stale_share":0.261,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mankato, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T20:54:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T02:01:17Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!\nWe're sniffing out our next Customer Service Representative at Paw Mankato.\n-someone who can make every client feel like a VIP (Very Important Pet-parent).\nAre you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people-and can juggle phones, customers, and the occasional muddy paw print-this is your moment.\nAt Destination Pet, we’re not just another Pet/Vet care center-we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.\nPerks & Pay:\nTelehealth , 401k and Pet Insurance\nPay starts at $14.00/hour DOE + tips\nAccess your earned wages anytime with DailyPay.\nReporting To:\nGeneral Manager\nWhat You Should Know:\nYou’ll be on your feet often-standing, walking, climbing stairs, wrangling leashes. \nMust be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs-you know). \nAvailability on evenings, weekends, and holidays required (pets don’t take days off). \nExposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig. \nWhat You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):\nWelcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). \nAnswering phones with a smile in your voice and multi-tasking like a pro. \nTouring new clients through the facility and selling the services that keep tails wagging. \nEnsuring up-to-date vaccinations are on file-because safety first. \nManaging check-ins and check-outs with efficiency and a personal touch (and the occasional treat). \nHandling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are. \nResponding to complaints with patience and professionalism- even when it’s clearly the cat’s fault. \nEscorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher. \nKeeping the lobby clean, welcoming, and ready for first impressions and sweet reunions. \nJumping in to support other team members whenever needed. We’re all in this together. \nOther duties as assigned.\nWhat You Bring to the Table:\nYou’re a people-person and a pet-person. \nPrevious experience in customer service or retail? Heck yes. \nYou’ve got solid communication chops-phone, in-person, email, you name it. \nMulti-line phones and computer systems don’t scare you. \nYou're cool under pressure and know how to keep things professional (even when someone’s barking-and we don’t mean the dog). \nYou solve problems faster than a lab chasing a tennis ball. \nHigh school diploma or equivalent required. \n1+ year of customer service experience preferred. \nIf you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag-we’re saving you a spot.\nDestination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.\nDestination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.\nAt Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?","description_format":"text","description_chars":4507,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-21T20:54:51Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:51","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":28000,"is_top_pay":false},"html_url":"https://alion.io/job/destination-pet-customer-service-representative-2","json_url":"https://alion.io/job/destination-pet-customer-service-representative-2.json","meta":{"generated_at":"2026-10-26T07:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10070,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6943},"rest":"https://alion.io/mcp/rest/get_company?id=6943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdestination-pet-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdestination-pet-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdestination-pet-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/destination-pet-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdestination-pet-customer-service-representative-2"}]}