SAP Support Engineer

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The Role: As SAP support engineer you will analyze clients business processes, perform configuration work and assist in testing cycles. You will participate in the design of the solutions, support findings, and conclusions as well as work closely with customer success partners to drive customer engagement and satisfaction. SAP Support Engineer will be actively engaged in resolving and managing issues (tickets), activation and enhancement requests, work progress tracking by recommending appropriate services from preferred portfolio of services. You will evaluate functional and technical problems and create system solutions to facilitate the implementation and continuous support of SAP cloud and on-demand products and services.

The Company: Our client is an international IT services and product development company, operating for more than two decades serving clients across different industries such as finance, healthcare, telecommunications, supply chain, etc.

The Location: Fully remote. Onsite presence in Sofia is required for at least two-three weeks for onboarding purposes.

The Culture: A company that values people well-being, open communication, diversity and inclusion initiatives. With clear pathways for career advancement, recognition programs for employee achievements, and a commitment to sustainability and community involvement, the company creates an engaging and supportive workplace that values and empowers its employees.

The Offer: Competitive remuneration package, training and development opportunities, spacious workspace and additional perks in the office, social events and flexible remote work policy.

The Candidate: Higher education in Engineering or Computer Science. Previous experience in application support. At least 2 years of experience with any OOP language (preferably Java), knowledge of HTTP, HTML and XML. Understanding of web and network security standards and protocols. SAP knowledge is an advantage. Excellent level of written and spoken English. Strong attention to details, commitment to follow through on tasks, ability to work as part of a team. Strong customer focus, managing and setting expectations.

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All qualified candidates are encouraged to apply. We thank all applicants for their interest, our team will contact only those candidates selected for interviews. All applications will be treated with strict confidentiality. Recruitment license from National Agency of Employment 3103.