{"id":137450,"url":"https://alion.io/job/destinus-technical-support-specialist","title":"Technical Support Specialist","company":{"id":4830,"name":"Destinus","domain":"destinus.com","url":"https://alion.io/company/destinus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Madrid, Spain","Payerne, Switzerland"],"countries":["ES","CH"],"hiring_countries":["ES","CH"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-25T00:00:00Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-10-26T18:28:49Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":123},"description":"About the role\nImagine stepping into the frontline of Destinus everyday operations where you become the go to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers and software to communication tools office equipment and network infrastructure your work ensures everything functions reliably so the team can move fast without friction.\nAt Destinus, we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission-critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations.\nWhat You´ll Do\nProviding support to users both online and offline for corporate hardware and software issues \nPerforming initial diagnostics when hardware or software problems occur. \nRestoring devices and systems to working order, except for complex or major repairs. \nSetting up new computers (laptops and desktops) for users, whether on Windows, macOS and Linux. \nInstalling and connecting office equipment like printers and scanners to the office computer networks. \nChecking, in some cases, configuring network equipment to ensure everything runs smoothly. \nHandling the transfer of faulty equipment for repairs and confirming it's back in working condition afterward. \nAssisting with the purchase of necessary equipment by helping to define requirements and accepting deliveries. \nManaging user accounts within our information systems. \nSetting up user access permissions for the company's IT resources. \nKeeping an eye on equipment performance, network operation, and user activity to ensure everything runs smoothly. \nCreating user guides to help staff effectively use equipment and software. \nRequirements\nWhat You’ll Need\nDegree in information technology or similar \n3+ years of experience in a technical role required with a wide range of responsibilities. \nProficiency in Windows, Linux and its installation and administration. \nConfiguration and use of virtualization of computing resources. \nExperience in configuring and supporting engineering software (CAD, PLM, CFD, etc.) \nKnowledge and management of Microsoft 365 & Active directory (users, groups, etc.) \nSetting up network equipment including switches, firewalls. \nOrganization of work with remote users (remote work and support tools, communication). \nFluency in English. \nWho You Are\nYou are a natural problem solver who enjoys helping people and keeping systems in top shape. You understand how users work what they need and how to translate issues into quick solutions. You take ownership of your environment ensuring that local IT infrastructure is stable secure and up to date. You stay calm under pressure communicate clearly and adapt quickly when priorities shift. You thrive in fast paced settings where no two days look the same and you take pride in making technology feel effortless for everyone who depends on it.","description_format":"text","description_chars":3391,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"},{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Military Drones"],"lifecycle":[{"event":"open","at":"2026-06-25T00:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.36,"age_days":123,"expected_fill_days":70,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/destinus-technical-support-specialist","json_url":"https://alion.io/job/destinus-technical-support-specialist.json","meta":{"generated_at":"2026-10-26T22:53:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4830},"rest":"https://alion.io/mcp/rest/get_company?id=4830"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdestinus-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdestinus-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdestinus-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/destinus-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdestinus-technical-support-specialist"}]}