Defect Manager

Job Description:

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

Responsibilities:

1. Defect Lifecycle Management & Prioritization

• Proactively monitor and analyze feedback from user channels, automated tests, and manual testing efforts to accurately identify, reproduce, and document software defects.

• Take ownership of defect creation, tracking, and status updates within our defect management tools (Jira, Confluence), ensuring accuracy and completeness.

• Facilitate collaborative defect triage and prioritization sessions with development, testing, and product teams to align on impact, severity, and resolution timelines.

2. Reporting, Analysis & Root Cause Elimination

• Generate insightful periodic reports on defect status, trends, and team performance, providing clear visibility to all stakeholders.

• Perform in-depth analysis of defect patterns and historical data to identify root causes and systemic issues.

• Lead and facilitate Root Cause Analysis (RCA) sessions with relevant teams to devise and implement effective preventative measures and process improvements.

3. Communication, Collaboration & Stakeholder Alignment

• Provide timely and transparent status updates to all levels of stakeholders, ensuring alignment and managing expectations effectively.

• Actively participate in Agile ceremonies (stand-ups, sprint reviews, retrospectives) and dedicated quality review meetings, representing the voice of quality and defect status.

• Proactively manage stakeholder expectations and navigate conflicting priorities related to defect resolution, fostering a collaborative and solution-oriented approach.

4. Process Optimization & Quality Enhancement

• Champion and support the continuous evolution of testing standards and Agile quality practices across the development lifecycle.

• Drive initiatives aimed at reducing defect injection rates in future releases and improving overall product quality proactively.

• Identify potential risks associated with critical defects and collaborate with teams to develop robust mitigation and contingency strategies.

5. Knowledge Sharing & Team Enablement

• Develop and deliver training sessions to mentor team members on defect management processes, tooling best practices, and effective defect reporting.

• Maintain comprehensive and up-to-date documentation of defect management workflows, lessons learned, and team guidelines.

Skills:

• Proven experience (5+ years) in QA, defect management, or a similar quality assurance role.

• Expert-level proficiency with defect tracking tools (Jira, Confluence) and experience configuring workflows.

• Strong understanding and practical experience with Agile methodologies (Scrum, Kanban).

• Exceptional analytical, problem-solving, and critical thinking skills with a keen eye for detail.

• Outstanding written and verbal communication abilities, capable of translating technical issues into business impact.

• A collaborative spirit with a demonstrated ability to work effectively across diverse cross-functional teams.

• A highly proactive mindset, continuously seeking opportunities for improvement and dedicated to fostering a culture of quality.

• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Well-being & Benefits

Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.
• A culture where you can openly speak about mental health.

Physically thriving: We support you in managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, Private healthcare and life insurance with premium benefits for you and discounts for your loved ones, healthier ways of working and check-ups.

Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.

• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).
• Hybrid working model with 40% remote work.
• Options for flexible working hours.
• Enjoy retailer discounts, cultural and CSR activities, workshops, and more.

Financially secure: We support you in meeting personal financial goals during your active career and for the future.

• Competitive income, performance-based promotions, and a sense of purpose.
• Meal vouchers, bonuses for referrals

Interested in more: discover what our employees value in the Well-being & Benefits hub!

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.