{"id":1454047,"url":"https://alion.io/job/deutsche-telekom-digital-labs-general-manager-technical-program-management","title":"General Manager - Technical Program Management","company":{"id":409,"name":"Deutsche Telekom Digital Labs","domain":"dtdl.in","url":"https://alion.io/company/deutsche-telekom-digital-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1033},"experience_years_min":14,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Platform Engineering","optional":true}],"status":"live","first_seen_at":"2026-09-29T08:58:34Z","employer_posted_date":null,"last_verified_at":"2026-09-29T08:58:34Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"We are looking for an experienced GM - Technical Program Management to lead large-scale Commerce Platform, Digital Commerce, and Enterprise Technology Transformation initiatives across the organisation. This leader will own and drive strategic technology programs spanning commerce platforms, customer journeys, product discovery, catalogue, pricing, promotions, checkout, payments, order management, fulfilment, and post-order experiences. The role will work closely with Engineering, Product, Architecture, Data, Operations, Finance, and Business teams to translate business strategy into scalable technology platforms and measurable business outcomes.\nThe ideal candidate brings strong technical depth combined with exceptional program leadership capabilities and a proven track record of managing large, complex, cross-functional commerce and platform transformation programs. The role requires the ability to operate at an executive level while maintaining sufficient technical depth to engage with architects and engineering leaders on platform architecture, APIs, distributed systems, cloud infrastructure, integrations, scalability, reliability, and modernisation.\nWe are looking for a technology transformation leader who understands Commerce Platforms deeply and can operate at enterprise scale. Someone who can engage with Product Managers, Engineering Leaders, Architects, and Business Heads, understand complex platform and customer-journey challenges, and translate them into executable transformation programs. The ideal leader will be comfortable moving between business strategy, commerce product thinking, technology architecture, and execution, while driving alignment across large and complex organisations. This is a leadership role for someone who can build the roadmap, establish the operating model, drive execution, resolve organisational and technical dependencies, and deliver measurable transformation across the Commerce Platform ecosystem.\nThe candidate will have responsibilities across the following functions:\nCommerce Platform Strategy and Transformation:\nDefine and drive the roadmap for enterprise commerce platform transformation and modernisation.\nLead strategic programs across the end-to-end commerce ecosystem, including: Product discovery and search, Catalogue and content, Pricing and promotions, Cart and checkout, Payments, Order management, Inventory and availability, Fulfilment and logistics, Returns, refunds, and post-order experiences.\nDrive modernisation of legacy commerce platforms into scalable, modular, API-first and cloud-native architectures.\nPartner with Product and Engineering leadership to define platform capabilities that can support multiple business channels, markets, and customer journeys.\nEstablish technology roadmaps aligned with business growth, customer experience, revenue, conversion, and operational objectives.\nIdentify opportunities to simplify technology landscapes, reduce platform complexity, and improve engineering productivity.\nEnterprise Platform and Technology Programs:\nLead large, complex programs involving multiple engineering and product teams across the organisation.\nDrive cross-platform initiatives involving Commerce, Customer, Payments, Supply Chain, Data, Infrastructure, Security, and Enterprise Systems.\nTranslate business strategy into executable technology roadmaps with clear milestones, dependencies, ownership, and success metrics.\nDrive platform consolidation, modernisation, migration, and transformation programs.\nLead Build vs. Buy vs. Partner evaluations for critical commerce capabilities.\nEstablish enterprise-wide standards for platform integration, APIs, data flows, and technology dependencies.\nEnsure new platforms and capabilities are designed for scale, resilience, availability, security, and extensibility.\nProgram Execution and Operational Excellence:\nOwn a portfolio of strategic commerce and technology transformation programs from concept through implementation and adoption.\nEstablish program governance, operating mechanisms, review cadences, and escalation frameworks.\nMaintain visibility into program health, dependencies, risks, budgets, milestones, and business outcomes.\nProactively identify and mitigate technical, operational, organisational, and delivery risks.\nDrive resolution of cross-functional dependencies and unblock critical initiatives.\nEstablish mechanisms to improve program predictability, execution quality, and delivery velocity.\nDefine and track KPIs across technology, customer experience, operations, and business outcomes.\nEnsure transformation programs deliver sustainable outcomes beyond initial implementation.\nCommerce Experience and Business Outcomes:\nPartner with Product and Business teams to translate customer and commercial objectives into technology priorities.\nDrive programs that improve key commerce metrics such as: Conversion, Customer experience, Checkout success, Order fulfilment, Platform availability, Transaction success, Revenue and GMV/NMV, Operational efficiency.\nEnsure platform investments are aligned with measurable business outcomes.\nDrive improvements across customer journeys and identify opportunities to eliminate friction across the commerce lifecycle.\nBalance short-term business requirements with long-term platform scalability and architectural health.\nArchitecture, Scalability and Modernisation:\nWork closely with Architecture and Engineering leadership on platform modernisation and technology strategy.\nDemonstrate strong understanding of: Distributed systems, Microservices, APIs and event-driven architectures, Cloud platforms, Data platforms, High-scale transaction systems, Platform reliability and observability, Security and compliance.\nDrive architecture-related programs involving system decomposition, migration, re-platforming, integration, and modernisation.\nEnsure platforms are designed to support high transaction volumes, multiple channels, and evolving business requirements.\nDrive technical debt reduction and modernisation of critical legacy systems.\nStakeholder and Executive Management:\nPartner with VP, SVP, CXO, Product, Engineering, and Business leaders to define strategic priorities.\nInfluence stakeholders across functions without direct authority.\nPresent program status, investment proposals, business cases, risks, trade-offs, and transformation roadmaps to executive leadership.\nFacilitate decision-making across teams with competing priorities.\nEstablish strong communication mechanisms across senior leadership and execution teams.\nAct as a strategic bridge between business strategy, product vision, technology architecture, and execution.\nLeadership and Organisational Impact:\nBuild and scale Technical Program Management capabilities, processes, and operating models.\nLead and mentor senior TPMs and program leaders.\nDevelop standardised approaches for portfolio management, governance, risk management, and execution.\nBuild a culture of accountability, transparency, data-driven decision-making, and continuous improvement.\nEstablish scalable operating models that enable multiple engineering and product organisations to execute complex transformation programs.\nDevelop the next generation of program and technology leaders.\nRequirements:\n14-18 years of experience in Technical Program Management, Engineering Program Management, Product Delivery, Technology Transformation, or related leadership roles.\nProven experience leading large-scale commerce, digital platform, or enterprise technology transformation programs.\nStrong understanding of modern technology architectures including distributed systems, microservices, APIs, event-driven architecture, cloud platforms, and large-scale platforms.\nDemonstrated experience managing complex programs involving multiple engineering, product, architecture, and business teams.\nStrong understanding of e-commerce / digital commerce technology ecosystems and customer journeys.\nExperience across multiple commerce domains such as catalogue, search, pricing, promotions, checkout, payments, order management, fulfilment, or customer experience.\nProven experience driving platform modernisation, migration, re-platforming, or enterprise transformation.\nStrong executive communication, stakeholder management, and influencing skills.\nExperience establishing governance frameworks, operating mechanisms, and portfolio management processes.\nStrong analytical, problem-solving, prioritisation, and decision-making capabilities.\nBachelor's degree in Engineering, Computer Science, or a related field.\nPreferred Qualifications:\nExperience in consumer internet, e-commerce, marketplaces, retail technology, SaaS, fintech, logistics, or large-scale digital platforms.\nExperience managing technology programs across multiple geographies, business units, or product lines.\nExposure to high-scale commerce platforms handling significant transaction volumes and complex customer journeys.\nExperience with cloud transformation, platform engineering, API ecosystems, data platforms, search, personalisation, or recommendation platforms.\nUnderstanding of AI/ML applications within commerce such as personalisation, intelligent search, recommendations, automation, and customer experience optimisation.\nMBA or advanced degree preferred.\nExperience managing TPM organisations and leading senior program managers/managers.\nExperience working in organisations undergoing significant digital or technology transformation.\nSuccess Metrics:\nSuccess in this role will be measured through:\nSuccessful delivery of strategic Commerce Platform and Technology Transformation initiatives.\nImproved scalability, reliability, and performance of critical commerce platforms.\nImproved customer journey and measurable commerce/business outcomes.\nSuccessful modernisation and simplification of legacy technology platforms.\nImproved program predictability, execution velocity, and delivery quality.\nEffective management of cross-functional dependencies and technology risks.\nEstablishment of scalable governance and operating mechanisms.\nImproved engineering and platform efficiency.\nSuccessful adoption of new platforms and capabilities across business units.\nDevelopment and growth of TPM talent and leadership bench 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