{"id":3689009,"url":"https://alion.io/job/deutsche-telekom-expert-process-manager-t-cloud-public","title":"Expert Process Manager T Cloud Public","company":{"id":6690,"name":"Deutsche Telekom","domain":"telekom.com","url":"https://alion.io/company/deutsche-telekom-it-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":54,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary","Debrecen, Hungary","Pécs, Hungary","Szeged, Hungary"],"countries":["HU"],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"OpenStack","optional":false}],"status":"live","first_seen_at":"2026-11-03T13:12:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T08:14:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.\nPlease be informed that our remote working possibility is only available within Hungary due to European taxation regulation.\nJob Description\nThe Unit Cloud Services operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.\nDepartment Description\nWe run T Cloud Public! T Cloud Public is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.\nWe are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.\nWe are looking for people who are professionals with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.\nWe offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.\nTasks: \nAs a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations.\nTechnical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements. \nVendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment. \nIncident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools. \nKnowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment. \nCompliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols. \nEliminate wait times in Agile workflows. \nConsistently automate with common frameworks. \nDesign and implement internal tools and services. \nMaintain an overview of processes, communication, and motivation within the team. \nEstablish and communicate processes where necessary. \nEngage in improving overarching process-landscapes and structures. \nWork in a community where everyone helps each other in an open and trusting manner. \nQualifications\nCompleted studies in a technical, engineering or business subject or comparable professional training. \nmin 3 years of professional experience in IT with a focus on modern cloud technologies. \nGood knowledge of process creation and documentation, especially for DevOps. \nExtensive knowledge in infrastructure automation. \nKnowledge of agile development processes. \nHigh level of customer orientation. \nAbility to assess technical solutions and find creative approaches to solutions. \nOpenStack and programming experience in open source projects is a plus. \nFluency in written and spoken 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