{"id":1053922,"url":"https://alion.io/job/deutsche-telekom-it-solutions-slovakia-junior-service-delivery-manager-with-german-language-mfd","title":"Junior Service Delivery Manager with German language (m/f/d)","company":{"id":62083,"name":"Deutsche Telekom IT Solutions Slovakia","domain":"deutschetelekomitsolutions.sk","url":"https://alion.io/company/deutschetelekomitsolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Košice, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":194},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-03T06:47:09Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-24T21:26:07Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.\n Purpose\nAccountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance\n WHAT WILL YOU DO?\nService Assurance pillar:\nManaging Service Assurance pillar\nWithin this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service\nFunctional leading of order managers\nCustomer facing:\nSPOC between customer and operation/production\nOrder entry gate for the customer\nDirect interface to customer in relation to order management process\nGlobal Customer Order Desk:\nAccountable for tracking and tracing of orders\nProposing and implementing process improvements\nClosely cooperating with SDMs, SCOPMs, OPMs, PMs\nIdentifying potential risks / blocking points of implementation and delays of order\nManaging migrations calls and escalations\nCommunication with production to ensure delivery of services in required SLA, OLA and KPI\nManaging customer escalations in deployment phase\nOrder management\nProcessing proposals with an aim to optimize production\nProcessing order for customer in specific tool to deliver customer requests (creation of orders).\nValidating request in tool and collecting all necessary information, documentation to complete the order\nDelivering requestor/customer acceptance of delivered service\nCoordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality\nProcessing and coordinating incoming requests from Service Delivery Managers and application - operation unit\n YOU WILL SUCCEED IF YOU:\nHave Secondary education\nHave Basic overview from Service Delivery Management\nSpeak fluently German - Upper intermediate (B2)\nSpeak English (advantage, not requirement)\nIT Technical Skills\nGeneral IT overview - Advanced\nDTAG portfolio knowledge - Advanced\nMS Office - Intermediate\nSoft skills\nCustomer orientation\nCommunication skills\nTime management\nResult orientation\nOther criteria or requirements\nSelf-motivated individual with excellent interpersonal communication and influencing skills\nBasic knowledge of project management principles\nMature specialized professional knowledge (deep understanding of a specific professional field)\nAnalytical thinking\nExhibiting tact and diplomacy\nExperience of post-sales support - advantage\nPossible specialization\nBasic overview from Finance and Billing\nBasic understanding of VoIP technology\n WHY SHOULD YOU CHOOSE US?\nWe believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:\nFinancial benefits\nBenefits with focus on learning and development\nBenefits with focus on health and sport\nBenefits with focus on family and work - life balance\nOther benefits\nFor more information about our benefits click to Benefits\nSalary\nFinal salary is negotiable.\nWe are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 270 € /brutto.\nAdditional information\n* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.","description_format":"text","description_chars":4258,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Slovakia","iso":"SK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-19T01:22:09Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.336,"p_room":0.9,"age_days":21,"expected_fill_days":34,"reasons":["conf:8","agency","stale_co","urgency","velocity","win:mid","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/deutsche-telekom-it-solutions-slovakia-junior-service-delivery-manager-with-german-language-mfd","json_url":"https://alion.io/job/deutsche-telekom-it-solutions-slovakia-junior-service-delivery-manager-with-german-language-mfd.json","meta":{"generated_at":"2026-09-26T00:48:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":753,"day_limit":5000,"remaining_today":4247,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}