{"id":3866637,"url":"https://alion.io/job/deutsche-telekom-senior-technical-process-manager-change-manager","title":"Senior Technical Process Manager – Change Manager","company":{"id":6690,"name":"Deutsche Telekom","domain":"telekom.com","url":"https://alion.io/company/deutsche-telekom-it-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":58,"ghost_share":0,"stale_share":0.948,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary","Szeged, Hungary","Debrecen, Hungary","Pécs, Hungary"],"countries":["HU"],"hiring_countries":["HU"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:06:29Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T14:12:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Company Description\nAs Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.\nJob Description\nIHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.\nThe main tasks:\nOperational Standards Management: Maintains and updates operational procedures, methodologies, and documentation\nTooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools\nLicense & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors\nKPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends\nProcess & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements\nCross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics\nOperational Insights Support: Provides data to incident, continuity, configuration, and availability processes\nSupplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed\nLead and maintain the change management processes and ensure the quality\nQualifications\nRequirements:\n2-3 years of experience in Change management process\nStrong understanding of ITIL and IT service processes\nExcellent German language skills in spoken and written (C1)\nWillingness to be on call/regularly available\nRequired skills:\nEvaluation in ITIL Processes\nExperience in Incident Management process\nLanguage skills\nGerman - Business fluent\nEnglish in B2 level\nPersonal skills and experiences:\nVery good communication and presentation skills\nTeam player with a proactive way of working\nCustomer-centric mindset \nAdditional information\n* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.","description_format":"text","description_chars":2540,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-06T12:32:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/deutsche-telekom-senior-technical-process-manager-change-manager","json_url":"https://alion.io/job/deutsche-telekom-senior-technical-process-manager-change-manager.json","meta":{"generated_at":"2026-11-10T16:09:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6690},"rest":"https://alion.io/mcp/rest/get_company?id=6690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeutsche-telekom-senior-technical-process-manager-change-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeutsche-telekom-senior-technical-process-manager-change-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeutsche-telekom-senior-technical-process-manager-change-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deutsche-telekom-senior-technical-process-manager-change-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeutsche-telekom-senior-technical-process-manager-change-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3866637}},{"tool":"search_jobs","arguments":{"company":"telekom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3866637},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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