{"id":2035878,"url":"https://alion.io/job/dev-delivery-director-op01904","title":"Delivery Director - OP01904","company":{"id":2047358,"name":"DEV","domain":"dev.pro","url":"https://alion.io/company/dev-pro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil","Buenos Aires, Argentina","Bogotá, Colombia"],"countries":["BR","AR"],"hiring_countries":["AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM","SX"],"hiring_countries_total":45,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T15:56:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T08:59:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are hiring in Latin America!\nAt Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity.\nWe invite a strategic, results-driven, and people-focused Delivery Director with deep expertise in delivery and project management to join our team. You’ll lead Dev.Pro’s delivery operations, ensure exceptional service, and support business growth across several major client accounts in industries such as FinTech, Retail, and Hospitality. You’ll also shape and optimize delivery processes to drive efficiency and quality, while fostering a strong culture and high engagement within your teams.\nWhat's in it for you:\nDrive delivery excellence for Dev.Pro’s major accounts, leading distributed teams to deliver high-quality solutions\nWork closely with clients in FinTech, Retail, and Hospitality, gaining expertise in complex, innovative projects and industry best practices\nDevelop and enhance your leadership, delivery management, client engagement, operational strategy, and technical skills\nKey responsibilities and your contribution\nIn this role, you’ll drive operational excellence across delivery teams while ensuring client satisfaction and supporting account growth.\nLead delivery for major client accounts, ensuring high-quality, timely solutions\nAlign with clients on project and program outcomes, monitor satisfaction, and manage escalations\nPropose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients\nMaintain relationships with senior client stakeholders and identify opportunities within existing accounts\nParticipate in revenue and margin planning; organize workload planning and optimal resource utilization\nAlign delivery costs with revenue plans to achieve margin targets\nCollaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings\nSupport Sales with presentations, proposals, pricing, and contract negotiations \nLaunch new accounts, coordinating staffing and aligning processes with client expectations\nRepresent the company at client meetings, networking, and industry events\nEnsure managers address people issues, provide feedback, monitor performance, and develop careers\nCoordinate with HR and Training on people policies, compensation, bonuses, and training\nIs that you?\n10+ years of project and program management in software product or IT (application management)\nExperience managing 100-150+ people and $10-15M annual budgets across teams and projects\nLeadership, change advocacy, and effective communication, including executive interaction skills\nExperience hiring, developing, and retaining technical and managerial talent\nStrategic thinking, decision-making, and accountability\n7+ years managing outsourced engineering or IT service delivery to external clients\nAdvanced knowledge of SDLC and project management\nOperational management of delivery services to achieve CSAT and profitability targets\nKnowledge of delivery metrics (profitability, utilization, customer satisfaction, quality)\nProcess design and optimization with experience building systems from scratch\nPre-sales participation and strategic stakeholder engagement\nExperience supporting upselling to new and existing accounts through proactive proposals\nFinancial management and strategic planning skills\nCreativity, initiative, and problem-solving with a structured approach to operations and delivery\nDesirable:\nExperience in Retail, Hospitality, or FinTech\nCertifications such as PMP, SAFe, or ITIL\nWorking knowledge of cloud computing, data management, and full-stack engineering\nSoftware engineering background with practical development experience\nExperience in software product companies (ISVs), managing large enterprise accounts and distributed, multinational teams\nTalent development experience, including mentoring managers and building mature teams\nOur next steps:\nSubmit a CV in English - Intro call with a Recruiter - Interview - Offer\nInterested? Find out more:\nHow we hire\nLinkedIn Page\nOur website\nIG Page\nBy submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data. 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