{"id":2406550,"url":"https://alion.io/job/devexperts-application-support-engineer-support-level-1","title":"Application Support Engineer (Support Level 1)","company":{"id":1769960,"name":"Dev Experts","domain":"devexperts.com","url":"https://alion.io/company/devexperts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Sobre a vaga\nWe are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues. This role involves active collaboration across teams and offers real opportunities to grow technically and professionally.\n\nO que vais fazer\n\nProvide technical support to B2B clients using dxFeed market-data products\nTroubleshoot and resolve issues in high-load financial systems (market data delivery)\nCommunicate with clients, providing technical guidance, recommendations, and integration support\nMaintain accurate records of customer interactions, incidents, and resolutions\nIdentify root causes of technical problems and propose long-term solutions\nParticipate in system architecture discussions, documentation, procedures, and system-level test plans\nAssist with the rollout of new products and services\nMonitor system health, performance, and software behavior\nCollaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams\nCommunicate with external market-data providers and exchanges, brokers, trading firms, etc\nProvide training and knowledge sharing for users and teammates\nStay current with technologies and trends in FinTech and market data\nFollow security, quality, and compliance standards\n\nO que é pedido\n\nGeneral interest in finances (trading, investments, etc)\nWork experience with clients around the globe\nHigh level of communication and soft skills\nDiligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.)\nCan identify the problem and do not put up with it\nAbility to work in an environment with frequently changing context (stress resistance)\nConsole skills (ability to find/check the configuration of a component, knowledge, of Linux / Unix basics: bash, configuration in etc/, logs in log/, etc.)\nBasic knowledge/understanding of Java, Python and, or C/C++\nBasic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science\nClouds, SaaS, IaaS, scalable solutions\n\nValorizado\n\nA good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it\nExperience with production platforms and systems\nContinuous working experience in large companies\nAbility to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world\n\nO que é oferecido\n\nHands-on work with low-level financial data and market infrastructure\nBroad and practical expertise in the financial domain\nExperience with proprietary products and in-house infrastructure\nCollaboration with a highly skilled, engineering-driven team\nThe ability to influence product development, architecture, and internal processes\nPossibility of hybrid/remote work mode\nFlexible working hours\nFully paid additional wellness days (3 unwell days per year)\nMedical insurance for the employees and children\nReimbursement of fitness / Urban Sports Club Membership\nMeal allowance (Coverflex Card)\nFlexpay system (Coverflex)\nModern office with new equipment\nPlayStation, table football, and musical instruments in the office\nParking spaces/transport reimbursement\nFree drinks and snacks\nTeambuilding activities\nCorporate parties\nFootball Club\nMusic club\nSpeakers' club\nFree admission to corporate external events\nPossibility of joining conferences and professional fairs\nPersonal branding development support\nUnlimited access to self-learning platforms\nCertification opportunities\nMentorship Program\nParental bonus\nPension plan (Coverflex)\nReferral bonus\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":3798,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-13T00:49:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/devexperts-application-support-engineer-support-level-1","json_url":"https://alion.io/job/devexperts-application-support-engineer-support-level-1.json","meta":{"generated_at":"2026-10-15T11:29:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769960},"rest":"https://alion.io/mcp/rest/get_company?id=1769960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevexperts-application-support-engineer-support-level-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevexperts-application-support-engineer-support-level-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevexperts-application-support-engineer-support-level-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devexperts-application-support-engineer-support-level-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevexperts-application-support-engineer-support-level-1"}]}