{"id":2421478,"url":"https://alion.io/job/devexperts-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1769960,"name":"Dev Experts","domain":"devexperts.com","url":"https://alion.io/company/devexperts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":37000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Confluence","optional":false},{"name":"Debian","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Twilio","optional":false},{"name":"Unix","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2026-10-13T05:16:15Z","employer_posted_date":null,"last_verified_at":"2026-10-22T23:16:00Z","board_verified":false,"closed_at":"2026-10-22T23:16:00Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making.\n\nThe project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.\n\nResponsibilities:\n\nHandling customer technical support cases, investigating, and resolving users’ problems, escalating issues if necessary.\n\nCommunicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.\n\nCreating, reviewing, and maintaining tutorials to help end-users with charting applications usage.\n\nDocumenting common support procedures for future reference.\n\nTesting data integration into new applications and promptly reporting any found issues.\n\nBenefits:\n\nFinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.\n\nEducation and training in the subject area.\n\nOpportunity to develop technical skills.\n\nFriendly team, which is always ready to support a trainee.\n\nKey requirements:\n\nHigh level of communication and soft skills;\n\nEnglish – C1, both spoken and written;\n\nHigh-stress tolerance;\n\nDiligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.);\n\nAbility to work in an environment with frequently changing context;\n\nStrong analytical and problem-solving skills;\n\nSharp attention to detail;\n\nAbility to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world;\n\nSelf-motivation and desire to develop in FinTech.\n\nAdditional skills considered an advantage:\n\nWork experience with foreign clients;\n\nSecond language;\n\nExperience in working with issue-tracking systems (Zendesk, Jira);\n\nExperience in working with databases and writing SQL queries;\n\nBasic knowledge of Bash, Python, Perl;\n\nUnderstanding of data transmission network principles and main protocols. Knowledge of the OSI model;\n\nExperience in working with Linux/Unix (mainly debian-like).\n\nStack:\n\nIssue-tracking – Jira, Zendesk\n\nLog management and CI – ElasticSearch\n\nDocumentation and content management – Confluence, Paligo, Zendesk\n\nCommunication – Twilio IVR, Slack, SendGrid\n\nChallenges:\n\nWork in morning and evening shifts (details can be discussed);\n\nWillingness to take a large scope of responsibilities;\n\nDevelopment and career growth.\n\nCare for the employees is one of Devexperts’ core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.\n\nFlexibility benefits:\n\nPossibility of hybrid/remote work mode,\n\nFlexible working hours.\n\nHealth and recreation benefits:\n\n20 days of paid vacation,\n\n5 days of fully paid additional wellness days,\n\nMedical insurance – premium package,\n\nFree MultiSport card.\n\nFacility benefits:\n\nModern office with new equipment,\n\nPanoramic view of Vitosha mountain,\n\nPlayStation, Billiard, Relax zone and Gym,\n\nParking space/public transport card,\n\nFree drinks and snacks.\n\nCommunity benefits:\n\nTeambuilding activities,\n\nCorporate parties,\n\nFootball club,\n\nSpeakers’ club,\n\nFree admission to corporate external events,\n\nPossibility of joining conferences and professional fairs.\n\nProfessional training benefits:\n\nUnlimited access to self-learning platforms,\n\nCertification opportunities,\n\nMentorship Program.\n\nSocial benefits:\n\nReferral bonuses for specific roles,\n\nPaid leave upon special events.","description_format":"text","description_chars":3973,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-13T05:16:15Z"},{"event":"close","at":"2026-10-22T23:16:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/devexperts-customer-support-specialist","json_url":"https://alion.io/job/devexperts-customer-support-specialist.json","meta":{"generated_at":"2026-10-24T14:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769960},"rest":"https://alion.io/mcp/rest/get_company?id=1769960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevexperts-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevexperts-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevexperts-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devexperts-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevexperts-customer-support-specialist"}]}