{"id":2421477,"url":"https://alion.io/job/devexperts-technical-support-engineer-level-2","title":"Technical Support Engineer (Level 2)","company":{"id":1769960,"name":"Dev Experts","domain":"devexperts.com","url":"https://alion.io/company/devexperts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Unix","optional":false},{"name":"Confluence","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-13T05:16:15Z","employer_posted_date":null,"last_verified_at":"2026-10-13T05:16:15Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide.\n\nBy becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education.\n\nWe are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.\n\nWe expect the Technical Support Specialist to: \n\nWork in 5-day schedule (with duties on-call for nights and weekends),\n\nMonitor financial systems using proprietary monitoring systems,\n\nRegister and resolve service requests, incidents, and problems,\n\nAssist to DevOps engineers, developers, and QA engineers,\n\nCommunicate with client and partner company representatives,\n\nExchange knowledge with colleagues.\n\nMust-have skills:\n\nBasic UNIX/Linux training,\n\nExperience in Unix/Linux command line,\n\nBasic knowledge of shell script languages, AWK, Perl, etc.,\n\nStrong analysis, investigation, and troubleshooting skills,\n\nGood command of written and spoken English languages.\n\nNice-to-have skills:\n\nWork experience in Linux environment,\n\nExperience in customer service,\n\nUnderstanding of ITIL/DevOps processes and routines,\n\nExperience with SQL-like command language,\n\nExperience with trading/exchange/risk management software usage,\n\nExperience with Atlassian software (JIRA, Confluence, etc.),\n\nKnowledge of HashiCorp stack and K8S,\n\nBachelor’s degree in Computer Science or a related field.\n\nCare for the employees is one of Devexperts’ core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.\n\nFlexibility benefits:\n\nPossibility of hybrid/remote work mode,\n\nFlexible working hours.\n\nHealth and recreation benefits:\n\n20 days of paid vacation,\n\n5 days of fully paid additional wellness days,\n\nMedical insurance – premium package,\n\nFree MultiSport card.\n\nFacility benefits:\n\nModern office with new equipment,\n\nPanoramic view of Vitosha mountain,\n\nPlayStation, Billiard, Relax zone and Gym,\n\nParking space/public transport card,\n\nFree drinks and snacks.\n\nCommunity benefits:\n\nTeambuilding activities,\n\nCorporate parties,\n\nFootball club,\n\nSpeakers’ club,\n\nFree admission to corporate external events,\n\nPossibility of joining conferences and professional fairs.\n\nProfessional training benefits:\n\nUnlimited access to self-learning platforms,\n\nCertification opportunities,\n\nMentorship Program.\n\nSocial benefits:\n\nReferral bonuses for specific roles,\n\nPaid leave upon special events.","description_format":"text","description_chars":2803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-13T05:16:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["seen:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/devexperts-technical-support-engineer-level-2","json_url":"https://alion.io/job/devexperts-technical-support-engineer-level-2.json","meta":{"generated_at":"2026-10-14T13:15:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769960},"rest":"https://alion.io/mcp/rest/get_company?id=1769960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevexperts-technical-support-engineer-level-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevexperts-technical-support-engineer-level-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevexperts-technical-support-engineer-level-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devexperts-technical-support-engineer-level-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevexperts-technical-support-engineer-level-2"}]}