{"id":3363948,"url":"https://alion.io/job/devoteam-consultant-servicenow-secops-hf-2","title":"Consultant ServiceNow SecOps H/F","company":{"id":6640,"name":"Devoteam","domain":"devoteam.com","url":"https://alion.io/company/devoteam","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":88,"open_postings":521,"ghost_share":0,"stale_share":0.478,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salé, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CVE","optional":false},{"name":"CVSS","optional":false},{"name":"ITIL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-26T11:22:28Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T18:25:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Chez Devoteam, nous sommes des « Digital Transformakers ». Le respect, la franchise et la passion animent chaque jour notre tribu.\nEnsemble, nous aidons nos clients à remporter la bataille du Digital : du conseil à la mise en œuvre de technologies innovantes, jusqu’à l’adoption des usages.\nCloud, Cybersecurity, Data, DevOps, Fullstack Dev, Low Code, RPA n’ont plus aucun secret pour notre tribu !\nNos 10 000+ collaborateurs sont certifiés, formés et accompagnés au quotidien pour relever de nouveaux challenges innovants.\nLeader du Cloud, de la Cybersécurité et de la Data en EMEA, le Groupe Devoteam a réalisé en 2022 un chiffre d’affaires de 1,036 milliard d’euros et se donne pour ambition de le doubler dans les 5 années à venir.\nDevoteam Maroc, acteur de référence dans les expertises IT depuis plus de 30 ans (350+ consultants) accélère sa croissance en développant ses activités d’expertise en nearshore pour répondre aux besoins de nos clients français, européens et moyen orientaux.\n Dans le cadre du renforcement de nos équipes ServiceNow TMA pour le compte de notre client, nous recherchons un(e) Consultant ServiceNow SecOps (H/F) pour assurer le support, la maintenance et l'évolution du module Secops.\nPrincipales Responsabilités :\nAssurer le support N2 sur le module SecOps\nAnalyser et résoudre les incidents et demandes\nAssurer la maintenance corrective et évolutive du module\nAnalyser les anomalies, réaliser les RCA (Root Cause Analysis)\nAnalyser les demandes, chiffrer les évolutions demandées par le client dans un délai imparti\nDévelopper et maintenir les workflows et automatisations\nDévelopper et maintenir l'intégration de demandes spécifiques (PSB Web)\nAssurer le suivi des interfaces et des flux d'intégration\nParticiper aux tests, recettes et mises en production\nRédiger et maintenir la documentation technique, les Knowledge Bases\nAssurer le transfert de connaissances auprès des équipes N1 et des autres équipes techniques\nMust Have :\nServiceNow :\nTrès bonne connaissance de la plateforme ServiceNow\nExpérience sur ServiceNow SecOps\nMaîtrise de Security Incident Response (SIR)\nMaîtrise de Vulnerability Response (VR)\nBonne connaissance de la CMDB\nMaîtrise des développements ServiceNow\nMaîtrise des composants tels que Business Rules, Script Includes, Client Scripts, UI Policies, ACL, Notifications, Scheduled Jobs, Events\nBonne maîtrise de Flow Designer / Workflows\nConnaissance d'IntegrationHub\nMaîtrise des REST APIs / SOAP APIs\nConnaissance de MID Server\nExpérience avec Import Sets / Transform Maps\nCybersécurité :\nBonne compréhension des processus SOC / Security Operations\nBonne connaissance de la gestion des incidents de sécurité\nBonne connaissance du Vulnerability Management\nCompréhension des concepts CVE, CVSS, IOC, TTP, Threat Intelligence\nExpérience ou connaissance des intégrations avec des solutions SIEM, EDR/XDR et scanners de vulnérabilités\nProfil Recherché :\nDiplôme d'ingénieur ou Bac+5 en informatique ou équivalent\n2 à 4 ans d’expérience sur ServiceNow, dont au moins une expérience significative sur le périmètre SecOps\nCompétences Fonctionnelles :\nCapacité à analyser et résoudre des incidents complexes\nEsprit d'analyse et aptitude au diagnostic\nCapacité à travailler en environnement de production\nBonne compréhension des processus ITIL\nSens du service et orientation client\nAutonomie et rigueur\nCapacité à travailler en équipe et dans un contexte international\nBonnes capacités de communication et de documentation\nLangues : Excellent niveau en Français - 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