{"id":376989,"url":"https://alion.io/job/devoteam-ingenieur-support-applicatif-technique","title":"Ingénieur Support Applicatif / Technique","company":{"id":6640,"name":"Devoteam","domain":"devoteam.com","url":"https://alion.io/company/devoteam","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":90,"open_postings":571,"ghost_share":0,"stale_share":0.385,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"Postman","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2025-11-19T14:25:41Z","employer_posted_date":"2025-11-19","last_verified_at":"2026-10-18T06:19:34Z","board_verified":true,"closed_at":null,"days_open":332,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":332},"description":"Devoteam est un leader international du conseil dans la stratégie digitale, sur les plateformes technologiques, la cybersécurité et la transformation numérique des entreprises depuis 30 ans.\nDevoteam Tunisie, filiale de Devoteam Group, est génératrice de valeur depuis plus de 15 années. Travaillant à la fois à l'échelle africaine et internationale, notre équipe compte plus de 150 consultant(e)s pluridisciplinaires doté(e)s de compétences variées (consultants en transformation digitale, développeurs, chefs de projets, experts en data et cybersécurité) travaillant sur des projets enrichissants et innovants.\n Contexte :\nVous intégrerez Devoteam pour intervenir auprès d’un client majeur dusecteur cosmétique, qui met à disposition de son réseau international un dispositif digital dédié à la formation continue.\nCet écosystème regroupe différents contenus pédagogiques destinés à accompagner la montée en compétence des utilisateurs.\nVotre rôle consistera à assurer le support et la gestion technique de cet environnement, tout en contribuant à ses évolutions.\nRôle et responsabilités :\nLe poste combine support utilisateur et contribution technique :\nGestion des incidents : Prise en charge des tickets utilisateurs via ServiceNow (analyse, priorisation, résolution N1/N2, escalade aux équipes de développement) et suivi des incidents critiques.\nSupport fonctionnel : Accompagnement des utilisateurs et participation à la formation des nouveaux utilisateurs si nécessaire.\nSuivi technique : Investigation sur les anomalies signalées, participation à la correction de bugs et mise en œuvre de correctifs.\nDocumentation : Création et mise à jour de guides, procédures et manuels utilisateurs.\nTests et validation : Participation aux campagnes de tests fonctionnels et rédaction des plans de test.\nCoordination : Communication avec les équipes métiers et techniques sur les incidents, releases et nouvelles fonctionnalités.\nCompétences techniques :\nSQL : requêtes simples pour vérification et analyse de données\n.NET / C# : lecture de code et analyse de logs\nAzure : hébergement et environnement applicatif\nHTML / JavaScript : notions de base pour analyse front\nPostman / Swagger: tests d’API (atout)\nServiceNow : gestion des incidents et requêtes\nCompétences Comportementales :\nSens du service et orientation client\nRigueur et méthodologie\nAdaptabilité et proactivité\nExcellente communication écrite et orale\nRépartition des activités :\n70 % Support / Gestion d’incidents\n30 % Contribution technique / Correctifs\n Diplôme Bac+3 en IT, Business Analysis ou domaine similaire\nExpérience en support applicatif (idéalement sur Docebo ou autre plateforme e-learning) - minimum 3 ans\nCapacité à analyser et prioriser les tickets et à coordonner avec les développeurs pour leur résolution\nBon niveau d’anglais pour communiquer avec des équipes internationales\n Envie de valoriser votre expertise, de développer vos compétences dans un environnement en perpétuelle évolution et de booster votre carrière ? 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