{"id":3697496,"url":"https://alion.io/job/devoteam-local-it-operations-specialist-czsk","title":"Local IT Operations Specialist (CZ/SK)","company":{"id":6640,"name":"Devoteam","domain":"devoteam.com","url":"https://alion.io/company/devoteam","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":88,"open_postings":520,"ghost_share":0,"stale_share":0.483,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Sophos","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T14:35:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T14:02:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Devoteam is a technology consulting firm specialising in AI-led transformation for businesses and public institutions across EMEA. Its work is built on one vision: Tech for People.\nWith 30 years of technology consulting experience, the company today specialises in cloud, data, cybersecurity and AI.\nThrough its AI career programme, Devoteam constantly certifies its 11,000 specialists. Devoteam embeds forward-deployed engineers, tech experts and AI agents within clients’ core business units to design, build and scale AI platforms that accelerate business growth. It maintains strategic partnerships with the world’s leading technology & AI providers.\nDevoteam has been a ServiceNow Elite Partner since 2019. In 2026, it was recognised as ServiceNow Partner of the Year for the fourth consecutive year.\nWe are looking for a reliable, hands-on Local IT Operations Specialist (CZ/SK) to join our internal IT team full-time in Prague. In this dual role, you will handle daily onsite IT support for our Prague office while leading and coordinating internal IT operations across our DVT Alps branches (Prague, Ostrava, and Bratislava). You will act as both the team lead and technical lead for a distributed group of part-time contractors and internal IT contributors, ensuring smooth day-to-day operations, standardized processes, and cooperation with Devoteam Group IT in France.\nYour main duties and responsibilities are:\nDaily Onsite IT Support (Prague Office) - approx 70%\nServe as the primary onsite point of contact for user support in our Prague office.\nDeploy, configure, troubleshoot, and maintain user hardware (laptops, mobile phones, monitors, printers, and peripherals) across Windows, macOS/iOS, and Android.\nMaintain meeting rooms, Google Meet/AV equipment, and provide technical setup/support for internal company events and all-hands meetings.\nAdminister and troubleshoot the local office network (Wi-Fi, routers, switches, firewalls, access points) and maintain hardware asset records in ServiceNow (DevoWay).\nTeam & Operations Leadership (Prague, Ostrava, Bratislava) - approx 15%\nLead and coordinate the DVT Alps Internal IT team across Prague, Ostrava, and Bratislava (running weekly team syncs, retrospectives, and managing onsite/remote coverage schedules).\nOversee the ticket queue, SLA/OLA compliance, and team performance tracking in ServiceNow (DevoWay).\nManage onboarding, offboarding, access rights, and technical training for internal IT team members.\nAlign operational workflows with local Back Office teams, Group IT (software/security rollouts), and local management.\nTechnical Leadership & Service Evolution - approx 15%\nAct as the primary technical escalation point for complex hardware, OS, or networking issues across all three branches.\nStandardize and improve internal IT procedures (e.g., streamlining laptop setup, monthly asset quality controls, device handover checklists, and internal documentation).\nAdminister local IT infrastructure and management consoles (Ubiquiti network console, Sophos Central, Ivanti MDM/Neurons, local sandbox servers).\n We require:\nExperience in IT support, helpdesk operations, or systems/network administration (2+ years), ideally with experience coordinating a small team or service desk.\nFluent in Czech/Slovak (mandatory for daily onsite communication and local vendor/back-office coordination).\nCommunication in English at a B2+ level (written and spoken, for ticketing, documentation, and cooperation with Group IT).\nAvailability to work full-time primarily onsite at our Prague office.\nYou will be a great fit for this role if you have…\nHands-on administrative knowledge of Windows, iOS/macOS, and Android, plus troubleshooting user hardware, printers, and AV equipment.\nPractical experience with local networking hardware and administration (routers, switches, firewalls, access points, VPN, Wi-F, Ubiquiti) in an office environment.\nExperience with endpoint management and security tools (e.g., Ivanti MDM, Sophos Central).\nA structured, practical mindset with the ability to organize people, improve everyday IT routines, and keep documentation clear and up to date.\nA helpful, approachable attitude and strong communication skills when dealing with both end users and team members.\n Benefits and perks:\n5 weeks of vacation per year (= 1 week extra).\n4 “My Days” per year.\nHybrid office.\nFlexible working hours.\nUdemy for business account.\nMeal allowance up to 32.000 CZK/year (129,50 CZK/day).\nCafeteria 1200 CZK/month (MultiSport Card available).\nPhone tariff (unlimited calls, texts messages within the EU, 20GB of Internet).\nEmployee Referral Program.\nSabbatical leave.\nRepurchase of hardware.\nMoreover, we offer:\nAbove standard working equipment.\nSnacks and breakfasts in the office.\nCompany events and team buildings.\nGifts for work anniversaries, promotion or childbirth.\nFriendly and open culture.\nAnd last but not least, you can rely on:\nTransparent framework for career growth, reinforced by annual performance evaluations.\nTrust and autonomy, with no micro-management.\nLearning from senior colleagues and opportunities to collaborate with professionals from various industries.\nWorking on a variety of projects for a broader range of experience.\nAdoption and utilization of evolving IT technologies.\nUsage of AI tools and access to elaborate, tailored AI training.","description_format":"text","description_chars":5357,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Slovak","level":"Advanced (C1)","optional":false},{"language":"Czech","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Cafeteria","Company events","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation","Enterprise Apps 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