{"id":2071668,"url":"https://alion.io/job/devoteam-servicenow-support-consultant-ostrava","title":"ServiceNow Support Consultant - Ostrava","company":{"id":6640,"name":"Devoteam","domain":"devoteam.com","url":"https://alion.io/company/devoteam","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":90,"open_postings":544,"ghost_share":0,"stale_share":0.415,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ostrava, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-08T06:11:08Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T10:30:13Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":14},"description":"Devoteam is a technology consulting firm specialising in AI-led transformation for businesses and public institutions across EMEA. Its work is built on one vision: Tech for People.\nWith 30 years of technology consulting experience, the company today specialises in cloud, data, cybersecurity and AI.\nThrough its AI career programme, Devoteam constantly certifies its 11,000 specialists. Devoteam embeds forward-deployed engineers, tech experts and AI agents within clients’ core business units to design, build and scale AI platforms that accelerate business growth. It maintains strategic partnerships with the world’s leading technology & AI providers.\nDevoteam has been a ServiceNow Elite Partner since 2019. In 2026, it was recognised as ServiceNow Partner of the Year for the fourth consecutive year.\nWe are seeking a proactive and skilled ServiceNow Support Consultant to join our growing team. This role is crucial for ensuring the smooth operation and optimal performance of our clients' ServiceNow instances. You will be the primary point of contact for resolving incidents, fulfilling service requests, and providing expert guidance to users, helping them maximize their investment in the ServiceNow platform.\nThe ideal candidate possesses a strong technical background in ServiceNow, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.\nKey Responsibilities:\nIncident Resolution & Troubleshooting:\nServe as the primary point of contact for users reporting issues or requesting support related to ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM, GRC).\nDiagnose, troubleshoot, and resolve complex ServiceNow incidents, providing timely and effective solutions.\nService Request Fulfillment:\nProcess and fulfill service requests within the ServiceNow platform, such as user provisioning, access management, data modifications, and minor configuration changes.\nEnsure adherence to established service level agreements (SLAs) for all incidents and service requests.\nUser Support & Guidance:\nProvide expert guidance and best practices to ServiceNow users, helping them navigate the platform and utilize its features effectively.\n\nConfiguration & Maintenance:\nPerform routine system health checks, monitoring, and maintenance activities to ensure platform stability and performance.\n\nCollaboration & Communication:\nCollaborate closely with internal development teams, project managers, and other support staff to ensure seamless service delivery.\n\nDocumentation & Reporting:\nMaintain accurate and detailed records of all support activities, resolutions, and configurations within the ticketing system.\nGenerate reports on common issues, performance trends, and service delivery metrics.\n Requirements:\nMust have:\nMinimum 1 year of professional experience in an IT Support, Technical Support, or Application Support role, with a strong focus on ServiceNow or similar tools.\nBasic knowledge of JavaScript, HTML, CSS, and GlideScript.\nExcellent problem-solving and analytical skills, with a methodical approach to troubleshooting.\nStrong communication skills (written and verbal) in English, with the ability to explain technical concepts to non-technical users. \nGerman language is a plus\nStrong customer service orientation and a commitment to user satisfaction.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nA proactive attitude and a willingness to continuously learn and adapt to new technologies.\nTeam player with strong interpersonal skills.\nWe prefer:\nServiceNow Certified System Administrator (CSA) is a big plus. \nAdditional ServiceNow certifications (e.g., CIS-ITSM, CIS-HRSD) are a significant advantage.\n Benefits:\n5 weeks of vacation per year (= 1 week extra)\n4 “My Days” per year\nHybrid office\nFlexible working hours\nUdemy for business account\nMeal allowance up to 32.000 CZK/year (129,50 CZK/day)\nCafeteria 1200 CZK/month (MultiSport Card available)\nPhone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)\nEmployee Referral Program\nSabbatical leave\nRepurchase of hardware\nMoreover, we offer:\nAbove standard working equipment\nCompany mobile phone (selection from Android/iPhone)\nCompany laptop (Windows/macOS)\nCoffee, tea, snacks and breakfasts in the office\nCompany events and team buildings\nGifts for work anniversaries, promotion or childbirth\nFriendly and open culture\nAnd last but not least, you can rely on:\nTransparent framework for career growth, reinforced by annual performance evaluations\nTrust and autonomy, with no micro-management\nLearning from senior colleagues and opportunities to collaborate with professionals from various industries\nOpportunities to attend conferences to keep skills up-to-date\nUsage of AI tools and access to elaborate, tailored AI 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