{"id":4314945,"url":"https://alion.io/job/devoted-health-care-coordinator-complex-care","title":"Care Coordinator, Complex Care","company":{"id":58527,"name":"Devoted Health","domain":"devoted.com","url":"https://alion.io/company/devoted-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Gmail","optional":true},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T15:18:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nA bit more about this role:\nWe want to help members navigate the healthcare system in a better and safer way, and care coordination is critical to achieving this for our most vulnerable and complex members. Care coordinators serve as an advocate for these members, with support from nurse case managers, ensuring members have the necessary resources and support to achieve better health outcomes. You’ll be an important part of helping us connect members with their healthcare needs-such as appointments and durable medical equipment-through outreach and follow-up communication.\nOur ideal care coordinator is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding experience for Devoted Health’s members. They are committed to integrity, excellence, and empowering our most complex members to confidently navigate the healthcare system and live healthier lives. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.\nResponsibilities will include:\nCalling members to review self-reported health risk assessments to get a full picture of their health and needs\nCoordinating with provider offices and home health agencies to ensure members get what they need\nChecking in with members over the phone to see how they’re doing and confirm they’ve received the assistance they need\nReviewing care plans for members to identify ways to help\nWorking hand-in-hand with other Devoted teams to address member needs\nEscalating clinical needs to nurse case managers\nAttributes to success:\nEnjoying a fast-paced environment where things move swiftly\nUnderstanding urgency and having the ability to juggle multiple priorities\nFollowing up relentlessly\nSeeing the bigger picture of a process and identifying ways to make it better\nHaving the ability and agility to multitask and pivot plans mid-day\nBeing a great team player with a “can-do” attitude\nPossessing strong communication skills for talking and emailing with a wide variety of stakeholders\nDesired skills and experience:\nHigh school diploma or GED equivalent (minimum educational requirement)\n2+ years of healthcare administrative or office experience\nProficiency in technology, specifically Gmail and Google Workspace (G Suite)\nA track record of strong organization and high attention to detail\nPrevious experience in social services (a plus)\nFull bilingual fluency in English/Spanish, English/Haitian Creole, or English/Mandarin (a plus)\nSalary Range: $25.00 - $30.00 / hour\n#LI-REMOTE\nThe pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.\nOur Total Rewards package includes:\nEmployer sponsored health, dental and vision plan with low or no premium\n\nGenerous paid time off\n\n$100 monthly mobile or internet stipend\n\nStock options for all employees\n\nBonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles\n\nParental leave program\n\n401K program\n\nAnd more....\n\n*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.\nFounded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.\nDevoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.\nAs an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.","description_format":"text","description_chars":5485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-14T15:18:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T18:04:14Z"},"pay":null,"html_url":"https://alion.io/job/devoted-health-care-coordinator-complex-care","json_url":"https://alion.io/job/devoted-health-care-coordinator-complex-care.json","meta":{"generated_at":"2026-11-14T18:04:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58527},"rest":"https://alion.io/mcp/rest/get_company?id=58527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevoted-health-care-coordinator-complex-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevoted-health-care-coordinator-complex-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevoted-health-care-coordinator-complex-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devoted-health-care-coordinator-complex-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevoted-health-care-coordinator-complex-care"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4314945}},{"tool":"search_jobs","arguments":{"company":"devoted.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4314945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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