{"id":1148613,"url":"https://alion.io/job/devoted-health-grievance-specialist","title":"Grievance Specialist","company":{"id":58527,"name":"Devoted Health","domain":"devoted.com","url":"https://alion.io/company/devoted-health","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":23,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-23T16:38:46Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T08:15:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nA bit about this role:\nAs a Grievance Specialist at Devoted Health, you will play a vital role in resolving member grievances with accuracy, efficiency, and compassion. You’ll ensure cases are handled in compliance with regulatory requirements and within established timeframes, while also helping build trust with our members. This role requires strong attention to detail, excellent communication skills, and the ability to work across teams to ensure grievances are resolved fairly and thoroughly.\nThis position is ideal for someone who is detail-oriented, empathetic, and committed to both regulatory compliance and delivering an exceptional member experience. You will help identify opportunities for process improvements, strengthen member relationships, and contribute to Devoted’s mission of caring for every person like family.\nYour Responsibilities and Impact will include:\nMaintain up-to-date knowledge of Devoted Health products, benefits, policies, and procedures\n\nSupport a culture of continuous learning and member advocacy, helping Devoted fulfill its mission\n\nConduct thorough investigations by reviewing case details, member records, and relevant policies/procedures for root cause analyst\n\nEffectively triage work to ensure grievances are accurately categorized and routed\n\nCommunicate with members through both written correspondence and telephone contact, meeting all regulatory requirements while fostering trust\n\nComplete accurate documentation and data entry across multiple systems\n\nEnsure all grievances are resolved within required regulatory and departmental timelines\n\nCollaborate with internal partners to gather information and resolve cases thoroughly\n\nContribute to identifying themes and opportunities for improvement in processes or member experience\n\nRequired skills and experience:\nExperience with Medicare Advantage appeals and grievances\n\nStrong attention to detail and commitment to data accuracy\n\nAdaptability: Handles changing regulations, priorities, or case volumes with resilience and teamwork.\n\nExcellent customer service and conflict resolution skills, particularly when interacting with members who may be frustrated or vulnerable\n\nStrong time management and organizational skills, with the ability to meet deadlines consistently\n\nAbility to work both independently and as part of a collaborative team\n\nStrong written and verbal communication skills, with the ability to clearly and concisely explain complex information\n\nDesired skills and experience:\nBachelor’s degree or equivalent experience in healthcare, conflict resolution, or related field (Medicare experience required)\n\nWorking knowledge of insurance products, policies, procedures, and claims processes\n\nSuperior investigative, analytical, and problem-solving skills\n\nExperience escalating cases and collaborating with internal stakeholders when additional support is needed\n\nStrong computer and documentation skills, with comfort using multiple platforms\n\n#LI-DS1\n#LI-Remote\nSalary range: $23-$26 per hour\nThe pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.\nOur Total Rewards package includes:\nEmployer sponsored health, dental and vision plan with low or no premium\n\nGenerous paid time off\n\n$100 monthly mobile or internet stipend\n\nStock options for all employees\n\nBonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles\n\nParental leave program\n\n401K program\n\nAnd more....\n\n*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.\nFounded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.\nDevoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.\nAs an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.","description_format":"text","description_chars":5886,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceuticals"],"lifecycle":[{"event":"open","at":"2026-09-23T16:38:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/devoted-health-grievance-specialist","json_url":"https://alion.io/job/devoted-health-grievance-specialist.json","meta":{"generated_at":"2026-09-24T08:46:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}