{"id":3851697,"url":"https://alion.io/job/devrev-technical-writer","title":"Technical Writer","company":{"id":6541,"name":"DevRev","domain":"devrev.ai","url":"https://alion.io/company/devrev","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":17,"ghost_share":0,"stale_share":0.353,"repost_share":0,"time_to_fill_p50_days":87,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-07-16T03:36:28Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T16:26:43Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":113},"description":"About DevRev\nAt DevRev, we're building the future of work with Computer - your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers - updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.\nAbout the role\nDevRev’s Knowledge team is hiring a technical writer who has strong technical proficiency and strives for simplicity. You’ll join a small team that has built our external documentation set from scratch and ships on a rapid product cadence. This role reports to the Head of Knowledge Ops.The Technical Writer is responsible for ensuring that documentation for our product is useful, findable, clear, correct, comprehensive, and consistent - and that it directly contributes to customer self-service and product adoption.\n\nWhat you'll do\nWrite, review, publish, and maintain product documentation on the support portal, covering features across our AI product (Computer), platform capabilities (access control, customization, connectors), and integrations (Salesforce, Jira, Zendesk, etc.).\nEnsure documentation is available at launch and then deepen, expand, and improve it over time based on customer needs, support patterns, and product evolution. Sustaining documentation is as much of the job as creating it.\nPartner with product managers who own the content for their areas. Your job is to help them get documentation ready: structuring, drafting, editing, publishing, and driving the review process to completion on schedule.\nIdentify and address knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback - not waiting for requests to arrive.\nMaintain and improve the documentation infrastructure: contribute to article health metrics, flag platform issues that affect KB quality (e.g., metadata hygiene, article visibility settings), and propose operational improvements.\nHold subject-matter experts accountable for technical reviews. Documentation at DevRev is a cross-functional commitment: product managers own accuracy, and you drive the process that ensures it.\nIdentify and implement opportunities to use AI and automation to scale documentation production, including AI-assisted drafting, content audits, and workflow automation.\nWhat you'll bring\n3 - 6 years writing and maintaining software product documentation, preferably for SaaS or platform products.\nStrong command of documentation best practices: information architecture, essentialism, clear and direct prose.\nExperience sustaining a documentation set over time - not just writing first drafts, but iterating, expanding, consolidating, and retiring content as products evolve.\nComfortable with knowledge base platforms, markdown, and version-controlled content workflows.\nDemonstrated ability to learn complex technical domains quickly - AI, APIs, integrations, access control, and similar concepts will be your daily vocabulary.\nEffective async communicator across time zones.\nInterest in using AI tools to augment documentation workflows for drafting, translation, content audits, or summarization.\nStrongly preferred:\nPrevious startup experience, demonstrating adaptability and proactivity in fast-paced environments.\nFamiliarity with AI products, developer tools, or platform products with complex permission models.\nExperience using analytics (article views, search queries, deflection rates) to prioritize documentation work and measure impact.\nHow do we work?\nWhatever your role, our values describe what we ask of each other.\nBe a bridger\nLook beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.\nCare loudly\nWe want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.\nOwn the outcome\nTake responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.\nThat’s DevRev!\n\nDevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.","description_format":"text","description_chars":5098,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","CRM Software","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-06T03:41:05Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.702,"p_room":0.44,"age_days":113,"expected_fill_days":87,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/devrev-technical-writer","json_url":"https://alion.io/job/devrev-technical-writer.json","meta":{"generated_at":"2026-11-06T20:50:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6541},"rest":"https://alion.io/mcp/rest/get_company?id=6541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevrev-technical-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevrev-technical-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevrev-technical-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devrev-technical-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevrev-technical-writer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3851697}},{"tool":"search_jobs","arguments":{"company":"devrev.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3851697},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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