IT Support Engineer (MacOS)
About DevSavant
At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
Roles & Responsibilities :
Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfaction
Provide in-depth remote technical support
Create Knowledge Base documents for problem resolutions
Troubleshoot hardware and software issues, including hardware repair & warranty replacement
Assist in the testing, configuration, and deployment of new workstations, peripherals, and software
Maintain accurate inventory of all hardware through asset management tools
Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices
Manage our Macs and Apple devices via Jamf Pro
Other duties as assigned
Requirements :
3+ years of experience supporting Apple hardware and software (macOS and iOS)
Ability to clearly and accurately document processes
Ability to provide outstanding customer service
Excellent verbal and written communication skills (US English)
Excellent troubleshooting, technical, and problem-solving skills
Excellent research and documentation skills specific to step-by-step procedures
Extremely well organized, detail-oriented, a strong sense of personal ownership, self-motivated and adaptable
Excellent interpersonal skills; able to work collaboratively in a team environment
Extraordinary problem-solving and critical thinking skills that allow you to work in an efficient manner
Working knowledge of troubleshooting basic network (TCP/IP, DHCP, DNS), software, printing problems
Experience managing tasks via a ticketing system
Experience with mobile device management (Jamf, Airwatch, etc.)
Ability to lift 25 pounds to move equipment or position it on a shelf 5 feet high
Qualities we're looking for :
A GTD attitude. Identify next actions, communicate intent, and execute. We're a fast-paced team, and this role covers a wide area, so a results-driven mentality is critical.
Ownership thinking. Have the ability to take ownership and make decisions. Passion and self-motivation are key. We don't micromanage, you'll be expected to own and deliver.
The desire to build something great and bring technical solutions to people to solve their problems.