{"id":182840,"url":"https://alion.io/job/devsavant-technical-support-engineer-associate","title":"Technical Support Engineer, Associate","company":{"id":6778,"name":"DevSavant","domain":"devsavant.com","url":"https://alion.io/company/devsavant","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"QGIS","optional":true}],"status":"live","first_seen_at":"2026-08-31T19:45:53Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-16T23:49:29Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About DevSavant\nDevSavant is an operating partner for startups and growth-stage companies, helping them turn\nambition into execution.\nWe support founders and leadership teams with product engineering and global staffing, from\nearly prototypes and MVPs to scaling high-performing teams. Our vetted talent across LATAM\nand Asia embeds directly into client teams, operating as true extensions rather than external\nvendors.\nWith over 8 years working in venture-backed ecosystems, DevSavant is trusted to accelerate\ndelivery, scale teams efficiently, and support companies as they reach their next milestone.\nAbout the Role\nWe are seeking a Technical Support Engineer to join our Support team. In this role, you will\nact as the final support tier before escalation to Engineering or Product, helping customers\nresolve complex technical issues related to APIs, backend systems, integrations, and\nJavaScript-based workflows.\nYou will work closely with customers, Support Engineers, and Engineering teams to\ntroubleshoot issues, lead incident response efforts, perform root cause analysis, and\ncontinuously improve support processes and documentation.\nThe ideal candidate is technically curious, customer-focused, and enjoys solving challenging\nproblems in a fast-paced SaaS environment.\nKey Responsibilities\nResolve complex technical issues escalated from Level 1 Support Engineers.\n\nTroubleshoot APIs, integrations, JavaScript-related issues, backend systems, and application behavior.\n\nValidate and triage potential product bugs before escalating to Engineering.\n\nProvide detailed technical context, reproduction steps, and investigation findings during escalations.\n\nResolve Complex Issues: Own escalated support cases from Level 1 engineers, focused on deep technical troubleshooting across APIs, JavaScript, and backend systems.\n\nPre-Escalation Triage: Validate and triage potential product bugs, determining whether they can be resolved within Support or require Engineering involvement.\n\nOn-Call & Incident Management: Participate in on-call rotations and lead technical incident response, coordinating across teams as needed.\n\nCustomer-Focused Execution: Deliver fast, accurate, and technically deep responses to customers, helping resolve API and backend issues with minimal friction.\n\nTooling Proficiency: Leverage internal tools like Grafana, databases, and logging platforms to investigate issues and support customers effectively.\n\nScripting for Support: Write lightweight scripts and use debugging tools to analyze data, improve investigations, and optimize resolution times.\n\nKnowledge Development: Maintain and contribute to internal and external help documentation, ensuring up-to-date guides and technical resources.\n\nTicket Management: Handle a ticket queue with both standard and advanced support cases. Prioritize complexity, impact, and customer urgency.\n\nTraining Content Creation: Collaborate on building technical training material to improve onboarding and upskilling of support engineers.\n\nRequired Qualifications\n2-4 years of experience in Technical Support within SaaS environments.\n\nExperience troubleshooting APIs, backend systems, and integrations.\n\n1-2 years of experience with JavaScript, scripting, or debugging.\n\nExperience working directly with Engineering teams during escalations.\n\nFamiliarity with incident response processes and Root Cause Analysis (RCA).\n\nStrong English communication skills, both written and verbal.\n\nStrong troubleshooting, problem-solving, and analytical skills.\n\nAbility to work in a fast-paced environment and manage multiple priorities.\n\nNice to Have\nExperience with GIS tools such as QGIS or ArcGIS.\n\nExperience with WalkMe, Skilljar, or similar training platforms.\n\nExperience with monitoring tools such as Grafana.\n\nExposure to SaaS infrastructure and cloud environments.","description_format":"text","description_chars":3832,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-01T06:05:41Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.614,"p_room":0.6,"age_days":45,"expected_fill_days":46,"reasons":["conf:3","win:late","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/devsavant-technical-support-engineer-associate","json_url":"https://alion.io/job/devsavant-technical-support-engineer-associate.json","meta":{"generated_at":"2026-10-17T02:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6778},"rest":"https://alion.io/mcp/rest/get_company?id=6778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevsavant-technical-support-engineer-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevsavant-technical-support-engineer-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevsavant-technical-support-engineer-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devsavant-technical-support-engineer-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevsavant-technical-support-engineer-associate"}]}