{"id":2642742,"url":"https://alion.io/job/devsu-senior-account-manager","title":"Senior Account Manager","company":{"id":178732,"name":"Devsu","domain":"devsu.com","url":"https://alion.io/company/devsu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":19,"ghost_share":0,"stale_share":0.211,"repost_share":0.053,"time_to_fill_p50_days":51,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States","Miami, United States","Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:21:03Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T22:48:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Devsu\nDevsu helps businesses innovate faster through world-class software development and digital transformation expertise. Our teams deliver measurable results across nearshore and U.S.-based delivery centers.\nWe’re expanding our U.S. Growth Team to deepen relationships with our existing clients and scale our account management capabilities. This position plays a key role in shaping Devsu’s long-term client success and revenue growth strategy.\nThis role is primarily remote, with in-office or satellite office meetups once or twice a month.\nRole Overview\nAs a Senior Account Manager, you will own and grow a portfolio of Devsu’s most valuable clients. You will be responsible for driving upsell revenue, account growth, and long-term retention through trusted partnerships and consultative engagement.\nThis is a strategic and entrepreneurial role that combines commercial ownership, process leadership, and client advocacy. You’ll work closely with Delivery and Operations teams to ensure success across accounts, proactively identify opportunities for expansion, and help define how Devsu builds and scales account management as a core organizational capability.\nWhile the initial focus is on managing existing client relationships, you’ll also have opportunities to represent Devsu at local and national tech events, conferences, and networking engagements to build new relationships and elevate our brand presence.\nIdeal Candidate Background\nWe’re targeting experienced Account Managers or Client Partners who have driven measurable upsell and retention results within technology services firms or software consultancies. You’ve likely worked in a dynamic, mid-market environment where you directly influence revenue growth, account strategy, and client experience-ideally across agile development, nearshore delivery, or digital transformation engagements.\nThis role is best suited for professionals motivated by measurable outcomes, entrepreneurial autonomy, and the chance to shape an emerging account management function at a growing tech company.\nKey Responsibilities\nManage key client relationships: Serve as the senior point of contact for a portfolio of enterprise and mid-market technology clients.\nDrive account growth: Identify, scope, and close upsell and cross-sell opportunities that align with client goals and Devsu’s core capabilities.\nEnsure retention and satisfaction: Maintain exceptional client satisfaction and prevent churn through proactive relationship management and value-driven delivery.\nDevelop strategic account plans: Create client-specific growth strategies and success roadmaps aligned with quarterly and annual KPIs.\nCommercial & financial ownership: Lead renewal negotiations, pricing discussions, and contract changes. Accurately forecast revenue, retention, and pipeline growth.\nOperational excellence: Collaborate cross-functionally with Delivery, Operations, and Marketing to ensure impactful, high-quality outcomes that exceed client expectations.\nDefine and improve processes: Partner with leadership to formalize scalable account management frameworks, playbooks, and success metrics.\nMentor and collaborate: Share knowledge and best practices to help build a culture of account management excellence within Devsu.\nMarket presence: Represent Devsu at industry events and client engagements to strengthen relationships, visibility, and partnership opportunities.\nOwn your portfolio: Operate with the autonomy and accountability typical of high-growth technology services environments.\nKey Performance Indicators (KPIs)\nUpsell Revenue (quarterly and annual targets)\nAccount Growth (% increase in service or project value)\nRevenue Retention (%)\nAccount Retention and Satisfaction (renewal and NPS metrics)\nRequirements\n5+ years of experience in account management, client success, or enterprise relationship management, ideally within technology services, digital transformation, or software consulting.\nDemonstrated success in meeting or exceeding growth and retention goals.\nExperience managing a $2M+ book of business with proven revenue expansion results.\nStrong communication, negotiation, and executive relationship-building skills.\nSolid understanding of technology and digital solutions, with the ability to speak confidently to both technical and business stakeholders.\nProficiency with CRM and reporting tools (Salesforce, HubSpot, or equivalent).\nAbility to travel domestically (estimated 20-30%) for client meetings and industry events.\nPreferred:\nExperience in high-growth technology consultancies or nearshore software development.\nFamiliarity with building or scaling account management frameworks from the ground up.\nBachelor’s Degree in Business, Marketing, or related discipline (MBA a plus).\nBenefits\nAt Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:\nInfluence and help shape the foundation of a growing Account Management function.\nHigh-visibility role reporting directly to the Chief Growth Officer.\nCompetitive base salary with performance-based incentives tied to growth and retention success. \nHybrid work flexibility based in Florida.\nA culture rooted in innovation, collaboration, and long-term partnership with clients.\nCompensation plan: Base Salary + Performance Bonus tied to two primary metrics (Upsell Revenue Growth & Revenue Retention)\nJoin Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.","description_format":"text","description_chars":5541,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-15T19:21:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":51,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T00:17:20Z"},"pay":null,"html_url":"https://alion.io/job/devsu-senior-account-manager","json_url":"https://alion.io/job/devsu-senior-account-manager.json","meta":{"generated_at":"2026-10-16T00:17:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178732},"rest":"https://alion.io/mcp/rest/get_company?id=178732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdevsu-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdevsu-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdevsu-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/devsu-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdevsu-senior-account-manager"}]}