{"id":3106064,"url":"https://alion.io/job/dexcom-capability-leader-fraud-management","title":"Capability Leader - Fraud Management","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.71,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":135100,"max":225100,"currency":"USD","period":"year","gross":null,"usd_annual":225100},"salary_estimate":null,"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Design Controls","optional":false},{"name":"Threat Modeling","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T03:40:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technologyexperiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nDexcom has been ranked in the Top 10 on Forbes “Best Customer Service” list 2 years in a row. Technical Support is redefining how MedTech support is delivered - customer obsessed, technology first, outcome driven.Itis where most customers meet us after purchase: replacements, complaints, and self-service through My Dexcom Account.\nAs a leading brand we must defend ourselves against organized fraud. This is a newly created capability, working across IT, Product, Finance, Quality & Regulatory, Customer Advocacy, Legal, HR/ER, Security, and Operations.\nWhere you come in:\nYou will build and run fraud detection and prevention for Technical Support globally. You report to the Head of Strategy & Service Management, GBS & Global Technical Support, and you work daily with IT, Product, Finance, Quality, Customer Advocacy, Legal, HR, Security, and Operations.\nThe mandate is easy to say and hard to do: catch more fraud, catch it earlier, and do it without making real patients wait for sensors they need.\nDevelop and continuously evolve the fraud prevention strategy. Threat modeling, detection strategy, prevention roadmap, response playbooks that protect customers, revenue and the Dexcom brand.\nPartner with Product, Engineering, IT, Security, and Digital teams to embed praud prevention upstream through secure account creation, authentication device validation, identity verification and system design.\nEstablish enterprise fraud governance performance metrics and executive reporting that measure fraud exposure, prevented losses, control effectiveness, and operational performance.\nHunt synthetic identities across throwaway email domains, reused phone and address combinations, newly created accounts, device fingerprints, and bot-driven ordering.\nClose the gaps in the replacement journey: thresholds, order caps, blocked-address logic, off-ramp criteria, and holds across self-service and assisted channels.\nSet the thresholds that decide whether an order ships, goes to review, or gets stopped, then defend where you drew the line.\nGovern the fraud models with our data science and IT partners: features, labeling, precision and recall targets, drift, retraining, explainability.\nTreat false positives as seriously as fraud. Real patients sit in those queues.\nCut the time between a new pattern appearing and a control going live.\nPush prevention upstream with Product and IT: account creation, authentication, device and serial validation, address verification.\nTest identity, device, and voice fraud vendors against our own fraud and clean orders rather than their marketing decks.\nLead complex fraud investigations across internal and external threats, partnering with IT, HR, Legal, and Security to ensure timely resolution, governance and policy adherence.\nPut a credible number on exposure and prevented loss with Finance and keep fraud out of the complaint data Quality and Customer Advocacy report.\nBrief TS leadership, the Operating Committee, and Board-level requests. Be the person in the room who knows what the numbers mean.\nAnchor the fraud forum, own the control backlog with IT, and hold owners to their dates.\nOwn the scorecard: fraud stopped before shipment, false positive rate, detection lag, Service Levels, cost per prevented unit.\nWhat makes you successful:\nYou have built or run fraud detection and prevention at scale, whether that was synthetic identity, account takeover, or warranty and returns abuse.\nYou know how a synthetic identity gets assembled, how identity graphs expose the links, and the point where authentication stops being a control.\nYou are comfortable in data. You define signals, test them, and can tell a real pattern from coincidence.\nYou can hold a data science team or a vendor to account on class imbalance, threshold tuning, drift, and model governance.\nYou design controls that survive an audit, and you can tell when a control will simply push fraud into another channel.\nYou have worked somewhere regulated and understand why contaminated data is a bigger problem than lost product.\nYou size exposure with Finance, and your numbers hold up under scrutiny.\nYou get IT, Product, Finance, Quality, Legal, and Operations moving together without owning any of them.\nYou assume every control you deploy will be probed, and you build for the next move rather than the current one.\nWhat you’ll get:\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.\nA full and comprehensive benefits program.\nGrowth opportunities on a global scale.\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\nAn exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.\nTravel Required:\n15-25%\nExperience and Education Requirements:\nTypically requires a Bachelor’s degree with 13+ years of industry experience\nRequires a degree in a technical discipline\n5-8 years of previous people management experience\nRemote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.\nPlease note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at .\nIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at .\nMeritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nSalary:\n$135,100.00 - $225,100.00","description_format":"text","description_chars":8961,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Home office","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-10-22T19:16:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 49 · green card filings: 20","filings_12m":49,"filings_prev_12m":48,"green_card_filings_12m":20,"median_offered_wage_usd":141051,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":48,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-23T04:17:01Z"},"pay":{"stated_usd_annual":225100,"is_top_pay":true},"html_url":"https://alion.io/job/dexcom-capability-leader-fraud-management","json_url":"https://alion.io/job/dexcom-capability-leader-fraud-management.json","meta":{"generated_at":"2026-10-23T04:17:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6983,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-capability-leader-fraud-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-capability-leader-fraud-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-capability-leader-fraud-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-capability-leader-fraud-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-capability-leader-fraud-management"}]}