{"id":1229085,"url":"https://alion.io/job/dexcom-customer-advocacy-generalist","title":"Customer Advocacy Generalist","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":33,"ghost_share":0,"stale_share":0.788,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-15T02:30:19Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nAs a Customer Advocacy Generalist, you will be reviewing and evaluating complaints as per Standard Operating Procedure (SOP) and taking part in facilitating continuous quality and process improvements. This position is responsible for assisting with the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, Medical Device Reporting, corrective action, and preventive actions (CAPA), and maintenance of other related quality system records as required.\nWhere you come in:\nReview and evaluate all required customer complaint related documentation in an accurate, professional and timely manner.\nDocument and maintain records of all complaint investigations in accordance with domestic and worldwide international regulations (e.g. 820, MDD, ISO, Canada, and other countries).\nAssist with Medical Device Reporting and review investigation results of returned products.\nWrite Manufacturer Incident Reports (MIR) and submit to the necessary authorities.\nTake initiative to identify and solve problems by participating in continuous improvement activities, processing standards and documentation enhancement, training and processing efficiency initiatives.\nSupport internal, external, and third-party audits.\nPerform routine complaint system data entry, documentation, and administrative tasks.\nAssume and perform other duties as assigned.\nWhat makes you successful:\nYou are proficient in English.\nYou possess strong verbal, listening, and written communication skills.\nYou demonstrate analytical thinking skills, with the ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.\nYou are focused on consistently delivering high-quality results\nYou have the ability to work independently while also excelling in a collaborative team environment.\nPrevious experience in the medical or post-market surveillance field is highly advantageous.\nWhat you’ll get:\nA comprehensive onboarding and training on the job.\nOpportunity to work in a diverse and inclusive environment with colleagues representing 51 different nationalities.\n5 additional vacation days, with potential for more for parents, students, and other cases with approval.\nOpportunity to work from other countries for up to 30 days per year.\nHealth Insurance including reduced premiums available for dependents.\nLife and Accident insurance coverage.\n3rd Pillar Private Pension plan.\nHealth and Wellness programs, including access to online coaching and therapy sessions \nFertility, Family forming, Menopause and Men’s health support services.\nRegular team-building events that foster collaboration and connection.\nBest-in-class training and career development programs.\nExclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.\nAccess to a fitness tracking app with rewards for staying active.\nFree parking space at the city center office location. \nTravel Required:\n0-5%\nExperience and Education Requirements:\n Typically requires a minimum of 2-4 years of related experience and a HighSchool diploma/certificateor equivalent.\nFlex Workplace:\nYour primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nAt Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.\nShould a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at .\nThe monthly base salary for this position is from €1,565.42 to €2,025.83 gross. Final offer will depend on your qualifications, competencies, and professional experience.","description_format":"text","description_chars":5974,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Home office","Insurance coverage","Wellness"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-09-25T14:24:59Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.426,"p_room":0.36,"age_days":69,"expected_fill_days":45,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-customer-advocacy-generalist","json_url":"https://alion.io/job/dexcom-customer-advocacy-generalist.json","meta":{"generated_at":"2026-10-15T06:12:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-customer-advocacy-generalist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-customer-advocacy-generalist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-customer-advocacy-generalist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-customer-advocacy-generalist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-customer-advocacy-generalist"}]}