{"id":2491315,"url":"https://alion.io/job/dexcom-customer-service-manager-germany-mfd","title":"Customer Service Manager Germany (m/f/d)","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":33,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mainz, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85170,"max":110220,"currency":"EUR","period":"year","gross":true,"usd_annual":123332},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T15:40:32Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Company\nDexcom Corporation (NASDAQ: DXCM) ist ein Pionier und weltweit führend im Bereich der kontinuierlichen Glukoseüberwachung (CGM). Dexcom begann als kleines Unternehmen mit einem großen Traum: Die Art und Weise, wie Diabetes behandelt wird, für immer zu verändern. Informationen und Erkenntnisse zugänglich zu machen, die zu besseren gesundheitlichen Ergebnissen führen. Heute, 25 Jahre später, haben wir eine ganze Branche geprägt - und wir stehen erst am Anfang. Wir erweitern unsere Vision über Diabetes hinaus, um Menschen zu befähigen, ihre Gesundheit selbst in die Hand zu nehmen. Das bedeutet: personalisierte, umsetzbare Erkenntnisse, die darauf abzielen, wichtige gesundheitliche Herausforderungen zu lösen. Unser Ziel bleibt: Die menschliche Gesundheit zu verbessern.\nAngetrieben werden wir von Tausenden ehrgeiziger, leidenschaftlicher Menschen weltweit, die wie Kämpfer darum ringen, das Vertrauen unserer Kundinnen und Kunden zu gewinnen - durch Zuhören, Integrität, große Visionen und Verlässlichkeit. Wir haben bereits Millionen Leben verändert - und sind bereit, Millionen weitere zu verändern.\nUnsere Zukunftsvision ist es, ein führendes Unternehmen im Bereich der Gesundheitstechnologie für Verbraucher zu werden, während wir weiterhin Lösungen für ernsthafte Gesundheitsprobleme entwickeln. Wir werden dieses Ziel erreichen, indem wir kontinuierlich einzigartige Erfahrungen mit Biosensor-Technologie neu erfinden. Auch wenn wir weit von unseren Anfängen als kleines Unternehmen entfernt sind - unsere Träume sind größer denn je. Die Chance, die Gesundheit weltweit zu verbessern, liegt vor uns.\nMeet the team:\nThe EMEA Customer Service team brings this mission to life by helping patients, caregivers, and business partners access and confidently use Dexcom solutions. Working across multiple countries, languages, and channels, the team delivers customer-facing and back-office services with a shared commitment to listening, acting with integrity, thinking big, and being dependable. We focus on creating consistent, compliant, and high-quality experiences that build customer trust and support Dexcom’s continued growth.\nWe are seeking an experienced Customer Service Manager to lead operations for the German market. This role will drive team and operational performance, ensure compliant and high-quality service delivery, and lead continuous improvement to strengthen the customer experience, operational excellence, and sustainable business growth in a fast-paced, multilingual, and regulated environment.\nWhere you come in:\nLead high-quality Customer Service operations for the German market, ensuring timely, consistent, and compliant customer-facing and back-office services while building scalable capabilities to support potential expansion into other German-speaking markets or a broader remit as business needs evolve\nOwn operational performance and governance by setting clear priorities, monitoring service levels, customer satisfaction, quality, and productivity, and taking timely action to address performance gaps and risks\nShape and execute the workforce strategy by translating demand forecasts and business plans into capacity, scheduling, and resource decisions that balance customer experience, employee well-being, and cost efficiency\nLead, coach, and develop the team through effective hiring, onboarding, goal setting, performance management, capability building, engagement, and succession planning, while fostering an inclusive, accountable, and customer-focused culture\nUse customer and operational insights to identify trends, address root causes, and deliver measurable improvements in service quality, efficiency, and customer experience\nEnsure effective controls and compliance by maintaining adherence to service policies, standard operating procedures, quality requirements, and applicable regulatory obligations, supported by clear escalation and issue-management processes\nPartner cross-functionally with Commercial, Supply Chain, Quality, HR, IT, and external partners to resolve issues, improve end-to-end processes, and ensure operational readiness\nSupport broader business priorities, including new-market opportunities, product launches, service-model evolution, and process rollouts in the countries of responsibility and across EMEA as needed, ensuring effective operational readiness and execution\nWhat makes you successful:\nProven experience leading Customer Service operations and teams in Germany, ideally in a multi-market or international environment, in a regulated industry\nStrong people-leadership capabilities, with experience building engaged, accountable, and high-performing teams through effective hiring, coaching, development, and performance management\nDemonstrated operational-management expertise, with a track record of delivering service-level, customer-satisfaction, quality, productivity, and compliance targets\nExperience translating demand forecasts and business plans into effective capacity, scheduling, and resource decisions that balance customer experience, employee well-being, and cost efficiency\nA data-driven, continuous-improvement mindset, with the ability to identify trends and root causes, translate insights into action, and deliver measurable, sustainable outcomes\nStrong cross-functional leadership and influencing skills, with the ability to build effective partnerships, resolve issues, and lead through change across markets, functions, and external partners\nSound judgement and the ability to manage operational risks and adapt to evolving business priorities, including new markets, product launches, and service-model changes across EMEA\nFluency in German and English, with the ability to communicate effectively with customers, teams, business partners, and stakeholders across Germany and the wider EMEA region\nWhat you’ll get:\nA front row seat to life changing CGM technology.\nA full and comprehensive benefits program.\nGrowth opportunities on a global scale.\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\nAn exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.\nTravel Required:\n0-5\nExperience and Education Requirements:\nTypically requires a Bachelor’s degree with 8-12 years of industry experience\n2-5 years of previous management or lead experience\nFlex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).\nAn alle Personalvermittlungs- und Rekrutierungsagenturen: Unsere Karriereseite ist nur für Personen bestimmt, die eine Stelle bei Dexcom suchen. Nur autorisierte Personalvermittlungs- und Rekrutierungsagenturen dürfen diese Seite nutzen oder Profile, Bewerbungen oder Lebensläufe zu bestimmten Stellenangeboten einreichen. Dexcom akzeptiert keine unaufgeforderten Lebensläufe oder Bewerbungen von Agenturen. Bitte leiten Sie keine Lebensläufe an das Talent Acquisition Team, an Dexcom-Mitarbeiter:innen oder an eine andere Stelle im Unternehmen weiter. Dexcom ist nicht für Gebühren im Zusammenhang mit unaufgeforderten Lebensläufen/Bewerbungen verantwortlich.\nHinweis zur Nutzungvon künstlicher Intelligenzbei der Personalauswahl: Wir nutzen möglicherweise KI-gestützte Tools, um unseren Einstellungsprozess effizienter, einheitlicher und für Bewerber weltweit zugänglicher zu gestalten. Sämtliche Einstellungsentscheidungen werden von Menschen getroffen.\nBei Dexcom legen wir großen Wert auf einen fairen, inklusiven und geschlechtsneutralen Einstellungsprozess und Bewerber aller Geschlechter und Geschlechtsidentitäten dazu ermutigen, sich zu bewerben.\nSollte eine Formulierung in dieser Beschreibung dennoch einmal geschlechtsspezifisch oder ausgrenzend wirken, ist dies nicht beabsichtigt.\nSollte eine angemessene Vorkehrung zur Unterstützung bei einer Behinderung erforderlich sein, sollten entsprechende Anfragen an die Talent Acquisition von Dexcom gesendet werden .\nDas jährliche Grundgehalt für diese Stelle liegt zwischen 85.170,00€ und 110.220,00€ brutto. Das endgültige Angebot hängt von deinen Qualifikationen, Kompetenzen und deiner Berufserfahrung ab.","description_format":"text","description_chars":8369,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Home office"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-10-14T02:42:04Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":9,"expected_fill_days":49,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":123332,"is_top_pay":true},"html_url":"https://alion.io/job/dexcom-customer-service-manager-germany-mfd","json_url":"https://alion.io/job/dexcom-customer-service-manager-germany-mfd.json","meta":{"generated_at":"2026-10-14T18:59:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24825,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-customer-service-manager-germany-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-customer-service-manager-germany-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-customer-service-manager-germany-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-customer-service-manager-germany-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-customer-service-manager-germany-mfd"}]}