{"id":2524704,"url":"https://alion.io/job/dexcom-desktop-support-specialist","title":"Desktop Support Specialist","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":33,"ghost_share":0,"stale_share":0.788,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:17:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nThe Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues & software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels. Our goal is to keep the Dexcom workforce running seamlessly, so they can focus on their core responsibilities. Whether they are facing a minor glitch or a major technical hurdle, you can count on us to be there every step of the way.\nWhere you come in:\nYou want to be a member of a high-performing team who works towards a common goal and supports each other.\nYou like working in a fast-paced environment.\nYou have a customer-focused approach and enjoy interacting with colleagues to resolve their issues.\nYou enjoy hands-on with computers, solving challenges and helping others.\nWhat makes you successful:\nYour expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.\nYour ability to troubleshoot and resolve complex technical issues.\nYou can deliver guidance sessions for end-users on software applications, system functionalities, and best practices.\nYour proficiency in incident management, ensuring timely resolution of incidents within agreed SLAs.\nYour strong knowledge of desktop operating systems, including Windows 10/11 and macOS.\nYour working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms.\nYou have certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, orequivalent.\nYou have excellent communication and interpersonal skills.\nYour ability to work independently and collaboratively in a team environment.\nWhat you’ll get:\nA comprehensive onboarding and training on the job. \nOpportunity to work in a diverse and inclusive environment with colleagues representing 45+ different nationalities. \nHybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. \n5 additional vacation days, with potential for more for parents, students, and other cases with approval. \nOpportunity to work from other countries for up to 30 days per year. \nHealth Insurance including reduced premiums available for dependents.\nLife and Accident insurance coverage. \n3rd Pillar Private Pension plan. \nHealth and Wellness programs, including access to online coaching and therapy sessions. \nFertility, Family forming, Menopause and Men’s health support services.\nRegular team-building events that foster collaboration and connection. \nBest-in-class training and career development programs. \nExclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. \nAccess to a fitness tracking app with rewards for staying active. \nFree parking space at the city center office location. \nTravel Required:\n0-5%\nExperience and Education Requirements:\nTypically requires a minimum of 4-6 years of related experience and a High School diploma/certificate or equivalent.\nAssigned Desk Workplace:\nYour primary location will be an office based in Vilnius.\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nAt Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.\nShould a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at .\nThe monthly base salary for this position is from €2,202.92 to €2,850.83 gross. Final offer will depend on your qualifications, competencies, and professional experience.","description_format":"text","description_chars":5920,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Insurance coverage","Wellness"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-10-14T12:02:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-desktop-support-specialist","json_url":"https://alion.io/job/dexcom-desktop-support-specialist.json","meta":{"generated_at":"2026-10-15T21:03:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-desktop-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-desktop-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-desktop-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-desktop-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-desktop-support-specialist"}]}