{"id":1229020,"url":"https://alion.io/job/dexcom-it-service-desk-specialist-2","title":"IT Service Desk Specialist 2","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.71,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T04:15:15Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nThe DEXCOM Service Desk is an in-house IT helpdesk team established last 2019 and provides IT services to all Dexcom employees on their IT support needs globally. Responsible for screening, assessment and diagnosing internal IT inquiries and work IT requests as they relate to maintenance of computers and related Production Enterprise application systems. May prepare and process helpdesk incident reports and assist in hardware and software evaluation.\nWhere you come in:\nYou should be able to provide first-level triage, troubleshooting, and remote assistance for problems with computer systems, peripheral equipment, operating systems, and web browsers.\nYou will help users solve their IT problems and provide targeted instructions to users to improve their skills and confidence in using computer systems and applications. Track, report, and create documentation for recurring problems.\nYou should be able to facilitate workflow processes and maintain all aspects of the internal helpdesk system. Including server maintenance, backups, and user credentials.\nYou will maintain service-level agreements (SLA) within acceptable parameters as deemed by management.\nYou should be able to create, update, and review documentation such as- IT notifications, diagrams, procedures, customer support, internal support, and technical support etc.\nYou will assist with project planning and implementation including new systems or application rollouts, compliance, and security testing for software applications, and updating software guidelines and instructions as needed.\nYou will coordinate user notifications of project and maintenance activities, and update documentation for user instructions and guidelines. Gather, organize, and analyze report data from multiple sources to identify patterns.\nYou will document each issue and follow from entry to closure with same day communication back to end user. Use and maintain Service Desk ticketing system for logging, documenting, and communication of issue and resolution information.\nYou should be able to effectively manage and organize IT inventory throughout the office.\nYou will support and backup other IT services as needed and other duties as assigned.\nWhat makes you successful:\nYou must have a strong interest in the evolving IT technology, and agility at learning new products and features.\nYou must have the ability to deliver great customer experiences in any environment, delivered with HIGH quality of support and to be invigorated by constant personal interaction.\nYou have a strong business communication skill that let you converse as freely and comfortably with small groups as with individual customers you are engaged with. A good conversant in English language - both on speaking and writing.\nYou must have a good work attitude, adaptability, and multi-tasking skills with hunger for growth on both personal and professional areas. Off-shore IT Support customer handling experience is a plus.\nYou are prepared to work on a hybrid working environment office setup - e.g. working onsite and/or working remotely few times a week.\nYou have notable years of experience in a Service Desk and/or a Helpdesk environment providing IT Support services in different workstream platforms - e.g. providing IT Support thru Calls, Chats and ITSM Ticketing tools.\nYou have extensive experience with a Ticketing tool - such as ServiceNow or other IT Service Management tools.\nYou have experience or at least knowledge in doing support for both Windows OS and MAC IOS machines.\nYou have the knowledge, background or exposure in using Active Directory Management - used as one of the tools for an IT Service Desk / Helpdesk support operations environment.\nITIL v4 certification / Certified Service Desk Analyst (CSDA) / MAC certification - either one of which is nice to have.\nWhat you’ll get:\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.\nA full and comprehensive benefits program.\nGrowth opportunities on a global scale.\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\nAn exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.\nExperience and Education Requirements:\nTypically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nAt Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.\nShould a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at .","description_format":"text","description_chars":6870,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-09-25T14:24:59Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.584,"p_room":0.9,"age_days":28,"expected_fill_days":48,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-it-service-desk-specialist-2","json_url":"https://alion.io/job/dexcom-it-service-desk-specialist-2.json","meta":{"generated_at":"2026-10-22T06:25:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-it-service-desk-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-it-service-desk-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-it-service-desk-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-it-service-desk-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-it-service-desk-specialist-2"}]}