{"id":4069439,"url":"https://alion.io/job/dexcom-staff-service-engineer","title":"Staff Service Engineer","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":30,"ghost_share":0,"stale_share":0.567,"repost_share":0.033,"time_to_fill_p50_days":49,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T00:07:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nThe Knowledge Management & Resolution Engineering team is focused on transforming how Technical Support agents guide customers from issue identification through resolution. The team designs and governs scalable troubleshooting and resolution frameworks that provide agents with the right guidance, information, and tools at the right time, helping deliver more consistent and effective customer outcomes.\nWhere you come in:\nYou will drive the evolution of Technical Support troubleshooting and resolution processes.\nYou will design, review, and improve Troubleshooting Guide (TSG), decision trees, and resolution pathways.\nYou will develop and maintain scalable troubleshooting frameworks, error code structures, and taxonomy standards.\nYou will partner with cross-functional stakeholders to improve troubleshooting effectiveness and customer outcomes.\nYou will collaborate with Sentiment Intelligence, Compliance and Reliability team to identify gaps, defects, and opportunities for improvement within troubleshooting logic.\nYou will help create guided support experiences that provide agents with the right information at the right time.\nYou will identify opportunities to leverage automation, AI, and emerging technologies to enhance the Technical Support experience.\nYou will ensure troubleshooting assets remain accurate, consistent, and aligned globally.\nWhat makes you successful:\nYou have experience leading transformation, process improvement, or business change initiatives within a global organisation.\nYou have experience designing or improving complex workflows, decision trees, troubleshooting frameworks, or operational processes.\nYou are skilled at analysing problems and translating them into scalable, standardised solutions.\nYou have strong stakeholder management skills and can influence outcomes without direct authority.\nYou bring a strategic mindset while remaining comfortable working with detailed process and logic design.\nYou are curious about emerging technologies and understand the potential of AI and automation to improve support experiences.\nYou communicate effectively and build strong partnerships across functions, teams, and regions.\nExperience in Operational Excellence, Continuous Improvement, Knowledge Management, Technical Support, Service Operations, or Business Transformation environments is preferred.\nWhat you’ll get:\nComprehensive onboarding and training on the job. \nOpportunity to work in a diverse and inclusive environment with colleagues representing 45+ different nationalities. \nHybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. \n5 additional vacation days, with potential for more for parents, students, and other cases with approval. \nOpportunity to work from other countries for up to 30 days per year. \nHealth Insurance including reduced premiums available for dependents. \nLife and Accident insurance coverage. \n3rd Pillar Private Pension plan. \nHealth and Wellness programs, including access to online coaching and therapy sessions\nFertility, Family-Forming, Menopause and Men’s health support services. \nRegular team-building events that foster collaboration and connection. \nBest-in-class training and career development programs. \nExclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. \nAccess to a fitness tracking app with rewards for staying active.\nFree parking space at the city center office location. \nTravel Required:\n0-5%\nExperience and Education Requirements:\nTypically requires a Bachelor’s degree and a minimum of 8-12 years of related experience. \nFlex Workplace:\nYour primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site.\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nAt Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.\nShould a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at .\nThe monthly base salary for this position is from €3,768.33 to €4,876.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.","description_format":"text","description_chars":6500,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Insurance coverage","Wellness"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-11-11T12:54:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":49,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-11-12T06:14:44Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-staff-service-engineer","json_url":"https://alion.io/job/dexcom-staff-service-engineer.json","meta":{"generated_at":"2026-11-12T06:14:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-staff-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-staff-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-staff-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-staff-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-staff-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4069439}},{"tool":"search_jobs","arguments":{"company":"dexcom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4069439},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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