{"id":3322841,"url":"https://alion.io/job/dexcom-supervisor-technical-support-2","title":"Supervisor Technical Support","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":79,"open_postings":32,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T17:21:54Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the Team:\nOur Technical Support team is a group of skilled professionals dedicated to providing exceptional service and solutions to our customers. The team combines technical expertise with a passion for customer satisfaction. With a commitment to proactive problem-solving and continuous improvement, we aim to guarantee that each customer interaction results in satisfaction and instills confidence in our services.\nWhere you come in:\nYou will lead and motivate the Technical Support team: Provide performance feedback and coaching for members of the team with a focus on quality and service effectiveness, Dexcom products, regulatory guidelines, and high standards of customer experience. \nYou will need to meet or exceed monthly, quarterly, and annual department metrics. \nYou must deliver action plans to your manager on how to achieve performance standards. \nYou will manage daily work schedules of direct reports to ensure adequate staffing, exceptional transactional quality, and unsurpassed responsiveness in all activities, as well as addressing attendance and performance issues. \nYou will establish exceptional relationships with various departments, consultants, external providers, and leadership, resulting in increased process efficiency, improved communications, and reduced cycle time. \nYou will need utilize various sources of data for analysis, suggest opportunities for process improvements, and implement system changes throughout the team. \nYou must train employees on operational processes and available tools. Plan for intermediate and long-term department needs computer systems, training, facilities, and supplies. \nYou will have a working supervisor position, responding to customer escalations and contributing to workload queues when service levels have been exceeded. \nWhat makes you successful:\nYou should have an experience working in call center or shared services setting. \nYou should have a proven ability to troubleshoot in a fast-paced, customer-facing role. \nYou should have an excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence. \nYou should have collaboratively work with other departments in a positive goal - oriented manner. Demonstrate sensitivity regarding timeline obstacles. \nYou should have an excellent customer service skill. Consistent top customer service quality feedback. \nYou should have an ability to generate reports, graphs, process instructions, flowcharts. \nYou should have an ability to retain detailed information and solve complex problems. \nYou should display a complete understanding and follow through of all Technical Support policies and procedures. \nYou should exceed individual requirements, and able to answer questions from other TS reps, encouraging team environment. \nYou should have a proven capability to handle challenging situations. \nYou must have a positive attitude with a passion and drive to be amazing! \nYou must be an effective trainer and team coach including advanced cross training experience. \nYou should achieve service level goals and quality targets, managing and coaching employees to department performance standards. \nYou should identify efficiency opportunities and ensures proactive and professional communication with multiple department - based peers. \nYou should provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement. \nYou must implement, communicate and interprets new and existing policies and procedure to staff members. \nYou must partner with Field Sales, Inside Sales, Quality, Regulatory and other departments to resolve issues pertaining to customer support and new product launches. \nYou should work cross functionally, collaboratively with leadership and external business partners. \nYou should have a proven experience in leading teams and delivering results. Able to work flexible hours on a rotating schedule that includes evenings, holidays and weekends. \nWhat you’ll get:\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. \nA full and comprehensive benefits program. \nGrowth opportunities on a global scale. \nAccess to career development through in-house learning programs and/or qualified tuition reimbursement. \nAn exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.\nExperience and Education Requirements:\nTypically requires a Bachelor’s degree with 5-8 years of industry experience.\nInformal management/team lead experience\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nAt Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.\nShould a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at .","description_format":"text","description_chars":7190,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-10-27T08:44:07Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":43,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-supervisor-technical-support-2","json_url":"https://alion.io/job/dexcom-supervisor-technical-support-2.json","meta":{"generated_at":"2026-10-28T19:26:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-supervisor-technical-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-supervisor-technical-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-supervisor-technical-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-supervisor-technical-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-supervisor-technical-support-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3322841}},{"tool":"search_jobs","arguments":{"company":"dexcom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3322841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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