{"id":1229192,"url":"https://alion.io/job/dexcom-supervisor-technical-support-manila","title":"Supervisor Technical Support - Manila","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-21T00:00:00Z","employer_posted_date":"2026-05-21","last_verified_at":"2026-09-27T19:35:40Z","board_verified":true,"closed_at":null,"days_open":130,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":129},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nThe Technical Support team is dedicated to supporting patients, parents, and caregivers who rely on Dexcom Continuous Glucose Monitoring (CGM) technology. Every interaction helps provide confidence, comfort, and peace of mind to people managing diabetes. As a Supervisor, Technical Support, you will lead and develop a high-performing team focused on delivering exceptional customer experiences while ensuring patients receive timely and effective technical support.\nWhere you come in:\nYou lead, motivate, and develop a Technical Support team focused on delivering exceptional customer experiences and technical assistance.\nYou provide coaching, feedback, and performance management to ensure high standards of quality, compliance, and service effectiveness.\nYou supervise and support team members in troubleshooting issues related to Dexcom products, services, and features.\nYou meet or exceed departmental performance metrics across monthly, quarterly, and annual goals.\nYou develop action plans and partner with leadership to drive operational improvements and achieve performance targets.\nYou manage daily staffing schedules to ensure appropriate coverage, service levels, and operational responsiveness.\nYou address attendance, performance, and employee engagement matters in alignment with company policies.\nYou build strong partnerships with cross-functional teams, external providers, and leadership to improve communication and operational efficiency.\nYou analyze data and identify opportunities for process improvements and system enhancements.\nYou train and develop employees on operational processes, tools, and customer support best practices.\nYou support workforce planning activities related to staffing, systems, training, facilities, and operational readiness.\nYou serve as a working supervisor by handling customer escalations and supporting workload queues during high-volume periods.\nYou provide ongoing support and guidance to team members, including escalation management and customer issue resolution.\nYou implement, communicate, and interpret new and existing policies and procedures to the team.\nYou partner with Field Sales, Inside Sales, Quality, Regulatory, and other departments to support customer needs and new product launches.\nYou collaborate cross-functionally with leadership teams and external business partners to support operational initiatives.\nYou perform other relevant tasks and responsibilities as assigned by your manager.\nWhat makes you successful:\nYou bring experience leading teams within a call center, shared services, customer service, or technical support environment.\nYou have experience managing voice-based support teams in a fast-paced customer-facing setting.\nYour troubleshooting and problem-solving skills allow you to effectively resolve complex customer concerns.\nYour communication skills enable you to interact professionally and effectively across phone, email, and business communications.\nYou demonstrate strong coaching, mentoring, and employee development capabilities.\nYour customer-focused mindset helps drive high-quality service experiences and customer satisfaction.\nYou are highly organized and capable of managing changing priorities, staffing needs, and operational demands.\nYour analytical skills allow you to generate reports, interpret data, and identify process improvement opportunities.\nYou bring a collaborative and solution-oriented approach when working with cross-functional teams and stakeholders.\nYour leadership style promotes accountability, teamwork, and continuous improvement.\nYou are comfortable working flexible schedules, including evenings, weekends, and holidays as part of a rotating schedule.\nYou maintain a positive attitude and a passion for delivering exceptional support experiences.\nNice to have:\nYour background includes experience supporting healthcare, medical device, or highly technical products.\nYour experience includes advanced cross-training, escalation management, and workforce coordination.\nWhat you’ll get:\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.\nA full and comprehensive benefits program.\nGrowth opportunities on a global scale.\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\nAn exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.","description_format":"text","description_chars":6262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-09-25T14:24:59Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.147,"p_room":0.28,"age_days":129,"expected_fill_days":28,"reasons":["conf:12","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-supervisor-technical-support-manila","json_url":"https://alion.io/job/dexcom-supervisor-technical-support-manila.json","meta":{"generated_at":"2026-09-28T01:48:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":951,"day_limit":5000,"remaining_today":4049,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}